Reviews for Albany,NY #1262

This is the real place, “Where everybody knows your name; and, they’re always glad you came.”

i have been coming to this store for years, exactly when they first opened. Always happy with the products and the prices are reasonable

Dianna was amazing. She was so helpful and kind!

I am sble to get tge supplies I need and get back to the job.

Amazing customer service!!!

Jessica is the best and should get a raise. She went above and beyond. Was fast. And knew her stuff.

Got to finally finish a retaing wall with cap stones

I love shopping at Home Depot. The only problem is when I leave my "Toy shop" I have to go home to work.....it's good.

Employees who assisted me today, Summer, was exceptionally pleasant and very helpful ! This is my neighborhood HD and I love it!

Had an excellent experience at shopping at Home Depot at 979 Central Ave., Albany, NY. Jeff H. saw that I was searching for root killer for my plumbing issues and kindly pointed out a wide selection. He was pre-occupied with stocking the shelves carefully, but took time out to help me. I like Home Depot but this experience was different. I appreciate his, "Have a good weekend," and that requires this pleasant man with a smile to be recognize.

Many great employees with Kim being absolutely the most impressive

Love, love, love the product!

Had to purchase a new hot water tank. The young man in the area was very knowledgeable and assisted in getting all the necessary supplies for the job happily. Even the cashier (Lovely) that was her name was very friendly.

EMPLOYEES ARE A+++++

Thanks for the great service and helping me find what I neede and saving me time to return back to my duties Antonio

We purchased a bunch of stone pavers online and picked them up at this store. As we left the store, we passed a young Home Depot employee who was moving carts back into the store from the parking lot. As I got to my vehicle, I realized that I forgot to bring gloves. I had already made that mistake when installing the first few stones and shredded my hands, so I loaded the first stone trying not to open any of the healing cuts. Before I could even turn around to load the second stone, the young employee appeared and said "Let me do that for you. You don't want to do that without gloves. I've seen people get cut up pretty badly". The name on his vest was ELIJAH and I couldn't have been more impressed and appreciative of his proactive commitment to customer service. I hadn't even as much as turned around to look for help, yet he saw what was going on, knew I was going to cut up my hands, and headed over to help. THAT'S HOW CUSTOMER SERVICE IS SUPPOSED TO BE DONE! Home Depot needs to put ELIJAH into an executive training program, promote him up the ladder, and let him spread that commitment throughout the corporate culture. I'll now drive past other stores to go to Home Depot because of what ELIJAH did. That's an impressive young dude! As a small business owner, those are the things that I preach to my employees. If I have an opening in my company, I'm driving back to that Home Depot to offer a job to ELIJAH. Reward what you want repeated. That young employees action's need to be repeated in many different places. Well done, ELIJAH!

great customer service

Kim at the albany store is the best... make her CEO

I accidentally put my credit card in a cash tray and was unable to retrieve it. Two employees went out of their way, in a patient and friendly manner, to retrieve my card and allowed me to make my purchase and be on my way.Thanks to Justin and Logan.

We went to Home Depot to purchase a refrigerator. It was for sale at many other appliance stores, but Home Depot's price and services were substantially better than its competitors. The store clerk was terrific!

I recently bought a cute little house and I'm going to be frequently visiting this store for the next while. I got my new lawnmower (why burn gas or electric when you can burn calories!) and a great 100' hose that I'm going to need for my gardens, which I was very pleased with. I found everything that I needed (at the moment!) and was already eyeing what I would be getting for future projects.

I purchased a gas range and the salesperson Antonio knew his suffering. Great experience.

This store, in particular, has the nicest employees. Instead of me searching for someone to ask for help, everyone here asks if you need assistance any time they see you.

I needed a specific type of insulation product and visited several stores, including a competitor's, to find a solution. When I entered, this store's personnel greeted me and asked a few questions to help me zero in on an answer. Dianna introduced me to her team mate, Josh who quickly was able to ascertain a number of possibilities, which we discussed as he ESCORTED me to the exact place in the store that had a number of options. Well-Stocked and organized store. Kudos to the Manager and the staff here. Josh helped me to the register and went above and beyond making that my purchase was secure in my vehicle. Outstanding customer service by everyone! A special note for Josh who in the short moments we spent in the store relayed his status as a Veteran. This is exactly the kind of employee Home Depot or any company wants to train and promote. Josh is knowledgeable, helpful, smart and a VET! Can't miss with people like Josh and Dianna.

There’s no reason to not ever come to Home Depot , good prices product and people with great energy ‼️

I had an issue regarding the purchase of a refrigerator and receiving one free, I was initially told one would just show up, no invoice or anything, this didn't sit well with me so I did some research and found out this in fact wasn't the case. I spoke with Summer at Cust service and Manager John, they both listened, helped me with correcting my order and offered more assistance. Summer and John both went above and beyond, but what I took away most was that they actually listened to my concerns and acted on my concerns. Thank you Summer and John, keep up the great work!

Very clean store compared to other Home Depots

The Customer Relations and Service team always has a smile on their face and is willing to help and answer any questions. By far the best store around Albany to shop at!

DIY Rehab made easy. The help that I get makes the rehab better. I get a understanding and education with great service.