Reviews for Alamo Heights #6544

EVERYONE AT THIS LOCATION PROVIDE HELP, GREAT SHOPPING EXPERIENCE. THE STORE WAS CLEAN. THE ASSOCIATES WERE VERY HELPFUL. ALL THE PRODUCTS WERE EASY TO LOCATE.

I liked this store! Nice!

I like shopping at this store for the relaxed atmoshpere and convenience.

the phone app tells you where to find your product. the employees are helpful...if you find one; but there are never any in the appliance department; store is clean

I have been to other home improvement stores and without question I can say that Home Depot is by far the best place to shop! Customer service and product knowledge exceeds any other place I have ever been. Most importantly, Home Depot is Military family friendly.

Excellent store

It seems like good help is just hard to find these days. It's just impossible to get someone to stop and help you in Home depot and that sucks

I just want to thank Home Depot for still keeping their business open during these difficult times. I really hope you guys are taking care of the employees most importantly because i got a glimpse of how busy it has gotten since every other business is shut down. Keep up the good work!

No one wanted to help. And when asked multiple employees said I dont know and left. As an employee you should work to helping and resolve a question not give up like the 4 I spoke with today did.

Best Home Depot in San Antonio, associates are knowledgeable and helpful every time i shop here.

Friendly and helpful staff

Beautiful and well stocked garden center this time of year!

Place is great everything was organized and all of the items seemed in stock !

John from Plumbing Dpt. at store 6544, Sunset Rd. San Antonio 78209 is great example of an asset for Home Depot. VERY knowledgeable and helpful. Clients and co-workers were looking for his advice. He was very happy to help AND inspired customer confidence. Professionals like him make Home Depot unbeatable vs. any other competitor (especially online). Also, Maddie was very helpful in obtaining help. Many thanks to your whole team. I needed help to replace a sprayer nozzle from a Price Pfister kitchen faucet. I need to replace the whole hose and I could not find specific instructions on the internet. John pointed to the specific tool and shared what and how to do it. This another good experience at this store. Nobody helps better than Home Depot.

The store was poorly maintained. The staff was rude and unhelpful.

I just happened to be across the street from this store at the time. I regard its aisles as less crowded than the Windcrest store that I live closer to. I found 1 of 2 products. I asked for and received assistance.

Roy Soto in appliances is helpful And engaging on all appliances and why stainless steel is the better dishwasher. More personable. Will go back to him again in the future...

Incredibly POOR associates. The only ones worth a darn are Mary Esther in Electrical. Jose in Electrical, Lan in Millworks and Cesar at the Pro Desk. Ignacio and Rich in the paint dept. do a good job. Over the years I've had terrible experience with this store, as opposed to the on at Fair St. Lazy. Poor attitude. Used to a wealthy client base so they don't really know alot about "contractor work." A poorly run store, that goes back years working with them. Not sure what is wrong with this location as the Fair St. one is a Total 180. I still own my HD stock because I average about $7,000 to $10,000 a year in purcases.

Employees were nice and helpful. This store was clean and had a good selection.

This store is very clean and contains most or what you are looking for. Everytime I use this location, I'm able to get everything I was looking for. The employees are polite and helpful, I had purchased 2 shop vac's that were shown to be on sale at the shelf where they were stocked. Once I got to the office I had noticed that I did not receive the items for the sale price. I called and spoke with Claudia and she jumped right on the issue and gave me the credit for the 2 items. She was very apologetic and asked me to return at my convenience with the receipt and credited the credit card immediately. I did not have to drag the purchases back to the store. Great customer relations, try this store if you haven't already!!

store associates are helpful and always point you in the right direction

Not sure why my preference has always been Home Depot, I try and avoid the competition.

This store was very clean. All items were orderly displayed and very easy to locate. Friendly folks all around the store. All had big smiles. That means a lot to be. I am a veteran of 33 years and when I see people smile, that means we all live in a happy moment at least.

Worst store ever. Employees do their best to ignore you. Tried to buy appliances and could not find anyone to help. When I finally did what I got was there the dishwasher and stoves which ones do you want. Had to ask for a copy of the order because all the guy provided was a copy of the register tape. Delivery service was terrible. Drive did not want to do anything so he found all kinds of reason not to deliver the items. Plus he was extremely rude. Finally gave up and told them to forget it. I called to cancel the $1200 order and the girl I spoke to said.. okay we'll cancel it. Didn't seem concerned at all. Over all a horrible experience. Went to another company and bought what I needed.

people are friendly and helpful. always love shopping here

great store friendly staff

Great staff. Found the help I need and products.

Only store that answered their phone quickly in all of the city of San Antonio. The only store that had trailers in stock near 78023. The only Home Depot store that knew what section of the store to buy trailers. Erica is the most knowledgeable and fastest cashier in store.

IF you need help, ask for AJ, cashier. VERY nice, polite and attentive young man. Clean store.

The Stores appearance was in excellent condition. There was nothing in the isles that would prevent you from walking through like at other places. As far as that goes the associate in the doors section was rude and disgusting. I went in to try and locate a specific garage door opener and i was not given any assistance. When i saw the opener i was looking for up top on the shelves i advised the associate of it and she just advised me everything is in the front that i was looking for. When i went to the front and saw nothing i asked someone else for assistance, they advised me of calling the associate at the garage door openers location to help me and for me to proceed back to the isle. When i got back to the section i over heard the associate talking about me asking for the openers and mocking my tone of voice as if i didnt know what i was talking about. When i confronted the associate on why was she making fun of me that it wasnt necessary she was shocked that i heard and denied saying anything. I asked her was that really called for when i was just asking for help, she again denied saying anything on the phone. At that point i walked away and got a manager by the name of Kevin and he apologized for her lack of providing assistance and assured me to resolve my issue. Within 5 minutes of being with Kevin we found the garage door opener i needed that was in the original location that i had advised of at the beginning. Thanks to Kevin and his excellent customer service i would not mind returning to that store. As for the associate Ramoa dont ever forget the core values of Home Depot. Taking care of our people. Excellent customer service. Respect for all people. Building strong relationships. Doing the right thing. Its associate like you that give great companies such a bad reputation.