Reviews for Alamo Heights #6544

My mother and I were lost in the paint department and Fransico came up to my mother and I and assisted with no hesitation and the best attitude jokes and all! He was definitely the highlight of my shopping experience! You deserve a 3 dollar raise and so much more !!!

I asked an employee to call for help he called twice and nobody ever showed up

I am so angry, I'm laughing. No registers were open today and it took THREE employees to figure out how to lookup my table saw and charge me at the self checkout. One guy repeated said it was a circular saw. So sad.

I’ve been a customer of Home Depot for over 20 years, this has been the worst experience shopping at the sunset rd location. Employees talking bad about each other to customers, customer service desk continue to put customer on hold because they’re not wanting to transfer me to the manager on duty. I could hear them picking up the phone and putting me on hold at least 7 times. I wanted to inform the manager on duty of my shopping experience so he/she can better train their employees. I understand good help is hard to find but if you devote your time to add values to your employees they’ll give you 110% because they know you care. I hope Home Depot on sunset rd better their customer service experience.

One of the workers assisted me to laods salt bags to my cart without me asking her for the help.

Employee Angela made me feel at ease and not a bother while returning merchandise purchased at another Home Depot.

Tried to buy an air nailer and box of nails, $329.00. No one, I mean no one, I even went to the service desk and Pro services. But no one in the store could unlock the magnetic security cord. Ended up waiting 15 more minutes for a refund

I was getting ready to pay at the register, when Aidan approached me to assist. I was so glad he helped me and he was so friendly. Aidan just went out of his way! It made it easier and faster to pay for my items. Of course, when you have friendly, professional folks like him, you want to come back and shop at Home Depot! He's a keeper! Thank you Aidan.

Absolutely love this location I love how welcoming your staff is to us, extremely clean and always a great experience.

I consider the sunset location my second home. I've helped customers and employees while im at the home depot. One time a customer rushed into the store and she forgot to shut her door to the vehicle. I was parked next to her. As I entered the home depot I saw her and approached to let her know I shut her door to her vehicle. She was very thankful knowing that people still care. And that theft is wrong...I'm thankful to bring positive vibes throughout the store by being aware of my surroundings and successful business that home depot carries with customers and individual contractors like me.

Sent a contractor out to measure for fireplace doors. Then no follow up call only a notice of refund for the measurements. Google stats HD installs fireplace doors. Should be taken off internet referrals.

Because every time I go there the employees are so professional and friendly! I went yesterday and 2 employees went above and beyond to help, I'm a 100% disabled American veteran and they were so helpful with that! I would like to personally thank and commend Lydia and Pat, Lydia helped me others times when I rented a mini excavator and skid steer! She again went above and beyond! It is people like her and Pat that make me go back! Please go out of your way to recognize!

I knew exactly what I wanted and the representative promptly secured my order. I was in and out of the store in less than 10 minutes. Considering that time is money.....efficiency at the checkout counter matters!

Store convenient but often item not on the shelf. Usually I will go to the Bitters Rd store.

I found a Dewalt tool set on sale and decided to go to Home Depot . They had to search for the tools set and found it.Great customer service from several of the employees in helping me find the tool set!

Roy near appliances was very helpful and went above and beyond in assisting us with our purchases. He is a great employee with a great customer service manner. We can't thank him enough.

Horrible lazy employees! Never returning!!!

I have only been to this store twice. let me tell you that Mr. Juan Torres is an amazing, knowledgeable employee. He followed all covid 19 recommendations, engages all customers in his lexicon, and was able to assist me in finding a solution to my difficult repair situation. Go see him. hes worth the drive. I will drive to this location in the future ( it is not very close to my general location) because of the assistance I was provided by this associate.

Excellent customer service and kind loving associates who always make u feel right at home!

Stephanie from The Home Depot located in Alamo heights was amazing .... we went in to get flooring and installation information she was so helpful explained everything to us we never had a question for her thank you Stephanie....

This store is amazing i love their products and appreciate their employees

Store was clean and stocked well. Every employee was helpful when asked for help.

Employees go above and beyond i would definitely recommend and be visiting again soon!

Great little store compare to other Homedepot quick service in the plumbing isle really helpful group of guys.

Thank you Jackie for all your help. I will most definitely be back.

Very Clean and Organized Store. Employees were very helpful and friendly.

Our favorite Home Depot. Most of the time we go a few extra miles to go to Sunset Home Depot.

Customer service has been on the decline for the last year or more. Long wait times at the customer service desk, unfriendly staff. Might as well order from someone else online or go to a competitor.

The employees in the garden center are very nice and helpful. Would definitely go back.