The 10'x10' shelter is great but it would be better if you still offered replacement canopy instead of having to buy a whole new unit. I buy them for the local Humane Society for shade for volunteers and shelter dogs. Having to buy a whole new 10'x10' unit is expensive but I had no option. You no longer offer just a replacement canopy for the 10'x10'. Not sure what to do with my original frame?
by
Verified Purchase
Customer review from shelterlogic.com
Feb 2, 2023
by
Verified Purchase
Dec 29, 2022
by
Verified Purchase
Dec 12, 2022
Max AP Shade structure - still going strong.
This really worked well for us. The product has changed over the years (the shorter length pipes were a new one on us) but we have 8 of these now, and all but one of the originals are still going strong (and that one had a vehicle drive into it ... not a design fault at all).
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Verified Purchase
Recommended
Customer review from shelterlogic.com
Dec 4, 2022
Sturdyish tent
I bought one several years ago and that one had much sturdier legs. These are ok, but I’m doubtful they’ll hold up as well as my older one but still seems like a sturdier option than most other tents out there.
by
Verified Purchase
Recommended
Customer review from shelterlogic.com
Nov 9, 2022
It was really easy to assemble....
It was really easy to assemble.
by
Verified Purchase
Oct 13, 2022
by
Verified Purchase
Sep 20, 2022
by
Verified Purchase
Sep 15, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Aug 24, 2022
No replacement parts avaliable...
No replacement parts avaliable
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Response from ShelterLogicSupportAug 25, 2022
Hello,
We are sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.
Thank you
Verified Purchase
Jul 7, 2022
A lot of money for a side panel with flimsy poles
Not what I expected. The picture makes the extension look so nice and taught, I thought there was some type of frame involved. There is not. It is a side panel with some thin legs and lines. It was very droopy. It sagged between the poles. To be fair the final step in the instructions was so vague, I have no idea what it was telling me to do. I asked several people if they could figure it out and they too found it too confusing. I searched for a video but couldn't find one. Perhaps that's the step that prevents the sagging, but as I can not figure it out, I will never know.
by
Verified Purchase
Customer review from shelterlogic.com
May 4, 2022
Really nice. Easy go together. Only problem was at high...
Really nice. Easy go together. Only problem was at high winds the frame will come apart. I did drill holes in each piece and connect with bolts, problem solved.
by
Verified Purchase
Feb 2, 2022
The spikes that come with the shelter are not strong...
The spikes that come with the shelter are not strong enough to keep the tent from flying away when it is windy. The tent poles also came apart at the same time.
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Response from ShelterLogicSupportFeb 3, 2022
Hello,
Thank you for your feedback. The anchor stakes included with the shelter are temporary anchors, and anchors suitable to your terrain should be purchased as a more permanent solution. If you would like to discuss this in more detail, please feel free to give us a call at 1-800-932-9344.
Thank you
Nov 2, 2021
I have had this product before and is the best....
I have had this product before and is the best.
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Response from ShelterLogicSupportNov 2, 2021
Hello Larry,
We are very happy to see that you are pleased with your Canopy. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
Oct 7, 2021
Skip those cheapo blue canopies and just buy this....
Skip those cheapo blue canopies and just buy this.
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Response from ShelterLogicSupportOct 7, 2021
Hello,
We are very happy to see that you are pleased with your Canopy Model #23521. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
Aug 28, 2021
Worked for our purpose...
Worked for our purpose
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Response from ShelterLogicSupportAug 30, 2021
Hello Sonia,
We are very happy to see that you are pleased with your Canopy. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
Jul 9, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
May 27, 2021
not worth the risk
highly dissapointed. Used all of the spikes and they gave in package. pounded 8 ft posts into ground 3 ft deep and secured legs to the posts with strapping and duck taped every joint reinforced with rope from caony frame to posts. used a square to ensure canopy was square. could not keep the cover secure with system provided. a gust of wind ripped it out of the ground bend the frame and relocated it in the power lines. If it wasnt for the posts i put in it could have caused more damage as this was the only thing keeping it teathered.
by
Verified Purchase
Customer review from homedepot.ca
Apr 10, 2021
by
Verified Purchase
Apr 1, 2021
by
Verified Purchase
Feb 10, 2021
Really bad costumer service
Parts don't stay together, need screws to recist heavy wind , easy to assemble, pretty good canopy but he careful when you buy in puerto rico they charge me and sell me the canopy separated it they charge me $199 for canopy and adicional $99 for the rest plus 11.5% taxes I'm not happy with that sins I show this page for reference , I see the product here , that's the reason to buy ,go to store and get a total different price of $334 not happy ... It's does not has that value , the materials are really cheap
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Recommended
Jan 31, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jan 30, 2021
Just doesn’t hold up in Alberta
I have used one of these for the winters to cover part of my deck. I put it up in November and take it down in March. The first year the metal eyelets broke on half of the tarp. The second year it completely crushed over in the wind storm. It looked like and elephant sat on it. It was fastened down, with the poles inside completely snapped off. I do not recommend this product for out door use where there is no full wind break to protect it from being snapped apart.
by
Customer review from homedepot.ca
Jan 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jan 10, 2021
Is not as strong as shown... tubes are flimsy will...
Is not as strong as shown... tubes are flimsy will probably last a season at best.-
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Response from ShelterLogicSupportJan 25, 2021
Hello,
We are very sorry to see you feel this way. We do offer canopies with more robust frames which may better suit your needs. To discuss all of your available options please feel free to give us a call at 1-800-932-9344.