Hello, Disappointed - We are very sorry to hear that your sander did not work and ended up being returned! We appreciate though you taking the time to share this experience with us, and we're glad to see that you had no trouble with the return. And if you should give this product another try, we believe the experience will be better. We hope you will! And feel free to email us anytime at Reviews@RYOBItools.com, if you'd like to continue this conversation.