Hi lin. This is Laura with the Pergo team. We’re sorry to hear that the Vermont Maple didn’t meet your expectations. Pergo is dedicated to empowering consumers like you with durable worry-free floors. If you haven’t already, please consider submitting a claim at http://tinyurl.com/HDClaim. If you have filed a claim but were unsatisfied with the result, please visit http://info.pergo.com/consumeraffairs-0 to provide us more information on your experience so that we may better understand your situation. Once submitted, a Consumer Affairs Specialist will contact you within 2 business days to reexamine the results of our decision regarding your claim.