Hello LeeAnne, We are sorry to hear about the difficulty in using this product. There is a mechanism in the center of the S-Biner that locks the gates. If that mechanism is in the locked position it will be next to impossible to open. If there is a different S-Biner that would suit your needs better, we would be happy to provide that for you. All we need you to do is please contact Customer Service at info@niteize.com or 800.678.6483 M-F 8 AM – 5 PM MST.