missing parts and took way too long to get the parts ordered
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Response from Masonite DoorsMay 13, 2024
Thank you for your feedback, Zack. We are very sorry to hear that you are not fully satisfied with the quality of the 36 in. x 84 in. No Panel Lincoln Park Primed Interior Sliding Barn Door Slab with Hardware Kit and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
Verified Purchase
May 1, 2024
Nice solid doo but had to return.My installer gave me the wrong measurements of 36” wide. The idiot claims he meant 36” wide with the door jamb which he planned to put in but never did because it’s not needed for this type of door. Keep that in mind.
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Verified Purchase
May 1, 2024
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Verified Purchase
May 1, 2024
Liked it. Easy enough to install in a couple of hours. Needs two people for parts of install. Get 3rd party door glides - heavy metal and very adjustable - for $25. Far better than plastic parts with door.
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Verified Purchase
Apr 21, 2024
Given a banged up, obvious return, wrong colors!!
Very dissapointed. We were given an obviously used door all scratched up AND was NOT white at all but a weird tan color however other parts were white which makes it look even weird. Obvious return and someone put it in a pack, wrong colors etc. We rented a car tto be able to pick this up. Not a simple return and super heavy getting it up 2 floors. Won't let me upload photos here.
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Response from Masonite DoorsApr 24, 2024
Thank you for your feedback, Abow. We are very sorry to hear that you are not fully satisfied with the quality of the 36 in. x 84 in. No Panel Lincoln Park Primed Interior Sliding Barn Door Slab with Hardware Kit and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
Apr 17, 2024
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Verified Purchase
Apr 10, 2024
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Verified Purchase
Apr 3, 2024
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Verified Purchase
Apr 3, 2024
doors are excellent made a huge difference.
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Verified Purchase
Apr 3, 2024
Error on measurements in instructions. Was 1 inch off and required cutting down the door.
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Response from Masonite DoorsApr 3, 2024
Thank you for your feedback, Thomas. We sincerely apologize for any confusion on the sizing of the 36 in. x 84 in. No Panel Lincoln Park Primed Interior Sliding Barn Door Slab with Hardware Kit. It is an industry standard for components like door slabs, wood bucks, etc. to not be what is called the "call” or nominal” size. These terms are used in the industry that are rounded measurements to the closest actual size. If you have any additional questions, please do not hesitate to contact us via email at helpline@masonite.com. Sincerely, Masonite
Verified Purchase
Mar 28, 2024
Door was nice had many scratches,dirt and stains on it
Unfortunately, too heavy and awkward for me to have returned
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Verified Purchase
Mar 27, 2024
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Verified Purchase
Mar 23, 2024
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Verified Purchase
Mar 13, 2024
Great door! Sturdy easy to put together, no hassles with delivery. Looks fabulous!!
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Verified Purchase
Mar 13, 2024
Good instructions. Fairly easy to assemble. I would definitely recommend a second person to help mount the door on the rail. The paint was a little scratched so make sure you have some extra primer laying around
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Verified Purchase
Mar 13, 2024
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Verified Purchase
Mar 7, 2024
Great door. Easy to install. Like all barn doors, the gap between the door and the wall is annoying. Since I installed it in a bedroom, I had to make some door trim that fit the gap.
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Verified Purchase
Feb 29, 2024
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Verified Purchase
Feb 21, 2024
Great door for the price
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Verified Purchase
Feb 21, 2024
Door is high quality/solid, and hardware kit is complete. Love that this saves space compared to a door opening into the room.
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Verified Purchase
Feb 14, 2024
I thought it would be in better condition it was rough
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Verified Purchase
Feb 14, 2024
Poor quality control. “Primed” door was poorly prepared for painting, and slightly warped. Cannot recommend this product.
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Verified Purchase
Feb 14, 2024
Nice door with clean lines. Easy to install. Slides very smoothly.
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Verified Purchase
Feb 7, 2024
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Verified Purchase
Feb 1, 2024
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Verified Purchase
Jan 31, 2024
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Verified Purchase
Jan 31, 2024
Poor Customer Service at Masonite
Although the product was average to above average in quality it's hard to give a good rating when they don't include all the parts. No one likes to be well into the installation only to find missing parts, but when you then contact the company to inform them they did not include the necessary set screws they then proceed to tell me I have to have the business (Home Depot) write a letter stating replacement parts need sent out. Are you kidding me!?!?! I wouldn't buy again.
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Response from Masonite DoorsFeb 2, 2024
Thank you for your feedback, dcbearcat. We do apologize that there was missing hardware with the door. You can reach out to the retailer for replacement components which they can provide to you in-store whether in stock or through an order placed with their Masonite warehouse. If you have any additional questions, please do not hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
Jan 31, 2024
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Verified Purchase
Jan 17, 2024
This was a pretty easy install. A few suggestions: 1. I wish there was a "slow-close" hardware option available 2. Also, I am looking for a skinny lock option on the inside of the door to allow for privacy. 3. Also, you should cover the need to have door tighter to the door jam.
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Verified Purchase
Jan 3, 2024
Excellent door and build, easy to install. My only complaint is it comes with one door handle, two would be nice to match each end.