Customer Reviews for MOEN Brantford 18 in. Towel Bar in Brushed Nickel

This product was installed by the new builder company for our new house. When we went to paint the bathrooms, everyone of the plastic mounting brackets broke at the removal tab, which made the whole unit worthless at that point. It couldn't be remounted without the tab still being there. One of them partially made it through the removal, but broke off on reinstall. Before we took them off, the bars were becoming loose from normal use. I found that this versions appears to be designed for a quick install for builders that need to get through the finishing work in the build. Good for them...worthless for us. Don't buy it for a home improvement option. I have have to replace every one of these mounts with the tradition mount version. This has become costly because the replacements are not cheap (as in cost)! Disappointed with Moen for making such a cheap product!

Mounting system definitely requires more explanation in documentation. Would like a fixture that is slightly larger for better functionality. Brushed nickel finish is a match to other hardware and is durable.

New Pro+Fit attachment design is horrible. Install of TT holder and towel ring went okay, but with 18" towel bar it was a mess. One end would not seat fully, even though had double and triple checked the level, separation, and plumb of each mounting post. Virtually impossible to remove the nickel cover from the mounting post to see what had gone wrong. In order not to destroy my new drywall, I had to hack saw the metal cover open and unscrew the mounting post from the wall anchor site. Even with it in my hand, off the wall, I could not get the metal cover to release from the mounting post. Simply pressing the locking tab with a small screw driver is dreaming. You have to destroy the locking tab. Anti-rotation tabs are a joke and do not work well. This system is poorly designed and there is absolutely no room for or ability to adjust, or even investigate what went wrong. If it does not snap on exactly right the first time, you are a goner. What ever happened to the old reliable, adjustable, secure set screw method? This is the first Moen product I have ever used that I would describe as garbage. Makes me hesitant to purchase any Moen again.

We purchased the Moen Brantford Oil Rubbed Bronze collection, including 18” towel bars to outfit the bathrooms in our new home. We are very happy with their quality and appearance!

Great product, very sturdy

I'm so glad that we purchased these towel rings when we moved into our new house in May! Our builder had only installed the towel bars and these make it so much easier to have a towel handy right by the sink when you wash your hands! We purchased one to go next to each bathroom sink in our house!

We wanted these to match the faucets and shower fittings we had already installed and they look good. Shipping was slow because it take Home Depot a couple of days to actually get the stuff out the door. The packaging was not good. All three boxes were jammed into a padded bag, one of the boxes had burst open as a result of being crammed in so the toilet roll holder was damaged when we received it. Fortunately the damage is hidden by the toilet roll as we did not have time to send it back for replacement as the holder had to be installed before the pocket door could be installed and it would have put the bathroom renovation behind another week! Someone needs to review their packing procedures. Other than that we are pleased with the holder and the towel rings.

All the products were as described and provide perfectly matching bath accessories to the Moen shower and sink faucets that were previously installed.

No problem everything perfect

Matches the other pieces I bought perfectly. Only problem was the price.

We not only received the wrong finish the guts of the towel ring was missing

Very good product. We have the bars installed and using them well.

This was an add-on to a collection we already had. The piece came with mounting hardware and clear instructions which made the installation easy.

It was a close duplicate to the one I was replacing, but the mount, rather than plastic screw inserts through the drywall, used a single metal expanding mount, so I removed that and used the existing screw inserts. Tadah.

This towel rack was easy to install, is very sturdy and looks great. It also matches our faucets which we had installed earlier.

The reason we had to order a new rod was because the original one was flawed. For years we put up with it falling off the wall till we finally had enough. Thankful we were able to replace it. It came promptly. We usually have good experience with Moen so this product failure surprised us.

We purchased Moen products in brushed nickel for our masterbath renovation. We noticed that the color of the hand towel rings did not match the faucets. I contacted Mel, the customer service representative. She said, “The towel rings are made by a different company and are not meant to match. They are only complementary”. She also said when installed, they will be away from each other and the difference in color on the hand towel holder and the faucet would not be noticeable. Yet in the pictures on line everything matches and there is no variation in color. She also said the metal they are using is different than the brush nickel faucets. Why? No wonder they are a different color and don’t match! Terrible customer service. There is no mention that the tower rings are a different color and don’t match, and are made from a different metal by another company. I have bought Moen products before and never had this happen. All of my bathroom fixtures have always matched in the past and were a good quality. Very disappointed in the quality

Quality product, perfect finish and easy to install - use the included template

I bought this toilet paper holder because I had a Moen Branford toilet paper and wanted to add another next to it. The quality is great but the posts are alot smaller than the original ones I had.