Customer Reviews for MOEN Brantford 18 in. Towel Bar in Brushed Nickel

Hello and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the trouble you experienced with removal of the towel bar. What you described is not consistent with the quality we strive to provide. We would be happy to assist with a warranty resolution as the original product purchaser. Our product specialists are available for installation, technical and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello DavidMcMillan and thank you for the feedback you posted on The Home Depot website. We are sorry to hear about your experience with your Moen Brantford 24 in. Towel Bar in Oil Rubbed Bronze. What you described is not consistent with the quality we strive to provide. We would be glad to help you and show you we stand by our products. The hardware just may be loose. Please contact us at 1-800-289-6636 so we can provide a new cartridge; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the YB2218ORB mounting anchors were damaged during the installation process. As the original purchaser of the Brantford 18 in. Towel Bar in Oil Rubbed Bronze, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).

Hello John and thank you for the feedback you posted on the Home Depot website. What you described is not consistent with the quality we strive to provide. We are sorry to hear of the trouble you experienced with the install and disassembly of the Moen Brantford 24 in. Towel Bar in Oil Rubbed Bronze. We would be happy to assist with a warranty resolution as the original product purchaser. Our product specialists are available for installation, technical and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Thank you Tickedoff so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Brantford Double Post Toilet Paper Holder in Brushed Nickel end posts can be removed by using a small screwdriver to go straight up in the opening, and then push the screwdriver towards the wall. At the same time you are pushing the screwdriver towards the wall, with your free hand you will give the post a tug. If you need installation support, please contact Moen directly to speak with a Product Specialist at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am – 7:00 pm (Eastern Time).

Hello William and thank you for the feedback you posted on the Home Depot website about the Moen Brantford 18 in. Towel Bar in Brushed Nickel, model YB2218BN. The Moen Brantford 18 in. towel bar has been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value and is backed by our lifetime limited warranty to the original product purchaser. We are sorry to hear that this Moen product did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello William and thank you for the feedback you posted on the Home Depot website about the Moen Brantford Double Post Toilet Paper Holder in Brushed Nickel, model YB2208BN. The Brantford paper holder has both metallic and non-metallic components. The non-metallic components reduce the chance of rust/corrosion occurring with the product. We are sorry that this Moen product did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello William and thank you for the feedback you posted on the Home Depot website about the Moen Brantford Double Robe Hook in Brushed Nickel, model YB2203BN. The Moen Brantford double robe hook has both metallic and non-metallic components. The non-metallic components reduce the chance of rust/corrosion occurring with the product. The Moen Brantford double robe hook has been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value and is backed by our lifetime limited warranty to the original product purchaser. We are sorry to hear that this Moen product did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.