Customer Reviews for MOEN Brantford 18 in. Towel Bar in Brushed Nickel

Hello Kate and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to hear your opinion. The Moen Brantford 24 in. Towel Bar in Chrome comes with decorative posts and a bar that are both metallic. The Moen Brantford 24 in. Towel Bar in Chrome has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. For installation, technical and warranty assistance, please call us at 1-800-289-6636. Our product specialists are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Reeniebeenie and thank you for the feedback you posted on the Home Depot website. The Moen Brantford Double Post Toilet Paper Holder in Brushed Nickel comes with a spring loaded paper roller. It sounds like you prefer paper holders with a pivoting arm for the ease of changing the rolls. Moen does manufacture/sell both styles of paper holder, spring loaded roller and pivoting arm and we also offer several models that have “open” ends. We are sorry that this style of paper holder did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello AHC and thank you for the feedback you posted on the Home Depot website. We will be happy to pass along your suggestion about the bar spinning in the mounting posts. The Moen Brantford 18 in. Towel Bar in Brushed Nickel uses our Pro+Fit installation system. Moen’s Pro+Fit installation system uses a single screw mounting system that uses pre-attached hollow wall anchors and doesn’t require a set-screw. To remove the decorative part of the paper holder, on the bottom side of the decorative post there is a square opening. Slide and press a small, flat bladed screw driver up into the opening; with your other hand you should be able to “rock/wiggle” the decorative parts away from the mounting hardware. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am - 5:30 pm Eastern Time.