Customer Reviews for MOEN Mason Replacement Toilet Paper Roller in Chrome

Hello THERESA and thank you for the feedback you posted on the Home Depot website regarding the Moen Mason Double Post Toilet Paper Holder Roller. We are sorry to hear that the roller kept falling apart. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Jessie and thank you for your opinion and feedback you posted on the Home Depot website for the Moen Mason Double Post Toilet Paper Holder Roller in Satin Nickel. The Mason paper holder is designed to fit the Mason YB8000SN mounting posts. We do appreciate your business and we regret our product did not meet your expectations and we hope you will give us a try again in the future. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. We are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Tahleah and thank you for the feedback you posted on the Home Depot website regarding the Moen Mason Double Post Toilet Paper Holder Roller. We are sorry to hear that this roller didn’t work for your application and you returned it. Our Product Specialists are available for pre-purchase and technical/warranty assistance if ever needed in the future. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Vadiva and thank you for your opinion and feedback you posted on the Home Depot website for the Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome. The Mason paper holder is designed to fit the Mason YB8000BC mounting posts. We do appreciate your business and we regret our product did not meet your expectations and we hope you will give us a try again in the future. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. We are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website regarding the Moen Mason Double Post Toilet Paper Holder Roller. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you are experiencing with the Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome. As the original purchaser of your Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome, you can contact Moen directly under the products lifetime limited warranty. Our product specialists would be happy to work with you to troubleshoot this issue and to find a satisfactory warranty resolution. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Thank you Munny so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome meets Moen's quality standards and fits most standard paper holders. If you have any questions or need pre-purchase assistance, please contact Moen directly at 800-289-6636. Our business hours are 9:00 a.m. - 5:30 p.m. Monday through Friday Eastern Time.

Hello Sue and thank you for your feedback on the Home Depot website for our Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome falling apart. This roller is designed to fit the Mason YB8000BC mounting posts. The issue described in your review would have been best handled under Moen’s Limited Lifetime Warranty. We would have been delighted to troubleshoot the issues and present you with warranty options to quickly resolve the matter. Moen’s product specialists are available for pre-purchase, warranty, installation and repair assistance. Feel free to call us at 1-800-289-6636; we are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Tonigirl and thank you for the feedback you posted on the Home Depot website about the Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome. The Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome is plated plastic and spring loaded. We are sorry to hear that the Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Thank you so much for the feedback you posted on the Home Depot website. Thank you for supporting Moen products. The Mason Double Post Toilet Paper Holder Roller in Brushed Chrome is designed to fit most standard spread paper holder post. Unfortunately, Moen products are not universal. We apologize for the inconvenience and hope that you will give Moen products another try in the future. Please feel free to call 1-800-BUY-MOEN to speak with a Moen product specialist with any additional questions or concerns. You may also email us through the service tab of the web page under the Contact us option.

Hello Vince and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome did not meet your expectations. We hope you will give us a try again in the future. For technical or warranty assistance, please call us at 1-800-289-6636. We are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Robert and thank you for your feedback on the Home Depot website for our Moen Mason Double Post Toilet Paper Holder Roller in Brushed Chrome falling apart. This roller is designed to fit the Mason YB8000BC mounting posts. The issue described in your review would have been best handled under Moen’s Limited Lifetime Warranty. We would have been delighted to troubleshoot the issues and present you with warranty options to quickly resolve the matter. If any concerns arise in the future, please contact us at 1-800-BUY-MOEN.

Hello Handyman and thank you for the feedback you posted on the Home Depot website regarding the Moen Mason Double Post Toilet Paper Holder Roller. We are sorry to hear that this purchase didn’t work for your application. Our Product Specialists are available for pre-purchase and technical/warranty assistance if ever needed in the future. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.