Hello HomeDepotCustomer and thank you for the rating you posted on the Home Depot website for the Moen Double Post Toilet Paper Holder Roller in Brushed Chrome has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation or warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.