Hello JANET and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the difficulty you experienced with the screws included with the Moen R8712P Home Care 12 in. x 1-1/4 in. Concealed Screw Grab Bar with SecureMount in Peened Stainless Steel. The Moen R8712P Home Care 12 in. x 1-1/4 in. Concealed Screw Grab Bar with SecureMount in Peened Stainless Steel comes with 6-Stainless #10 wood screws for stud mounting. The Moen R8712P Home Care 12 in. x 1-1/4 in. Concealed Screw Grab Bar with SecureMount in Peened Stainless Steel uses our SecureMount flanges that allow for secure and lasting installation into any stud at any angle. As the original purchaser of the Moen R8712P Home Care 12 in. x 1-1/4 in. Concealed Screw Grab Bar with SecureMount in Peened Stainless Steel, you can contact Moen directly under the product lifetime limited warranty. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.