Hello CJTee and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the experience you had while installing the screws on your Moen LR8716P Home Care 16 in. x 1-1/4 in. Concealed Screw Grab Bar with SecureMount in Peened Stainless Steel. However, we are pleased to hear you are satisfied with the grab bar. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.