My two year old grand daughter broke the entire unit off the side of the cabinet it was installed onto. Three short screws holding the bracket plate are part of the problem, but I cannot get the mounting bracket out of the actual holder to reinstall it more securely. Does anyone know how to do that? Thanks
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Response from Moen Consumer ServicesDec 23, 2019
Hello RodC and thank you for the feedback and rating you posted on the Moen website. The Moen Eva paper holder in chrome uses our Pro+Fit installation system. To remove the decorative part of the paper holder, on the side of the decorative post there is a square opening. Slide and press a small, flat bladed screw driver up into the opening; with your other hand you should be able to “rock/wiggle” the decorative parts away from the mounting hardware.
Customer review from moen.com
Dec 17, 2019
Good quality and easy to install...
Good quality and easy to install
by
Verified Purchase
Dec 13, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Dec 13, 2019
Nice hook heavy duty great color ...
Nice hook heavy duty great color
by
Verified Purchase
Dec 5, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Aug 28, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Aug 13, 2019
Easy installation ...
Easy installation
by
Verified Purchase
Jul 31, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 24, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 16, 2019
Easy to install. Very nice to look at...
Easy to install. Very nice to look at
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Verified Purchase
Jul 10, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 9, 2019
This was a replacement. I have the Eva line through...
This was a replacement. I have the Eva line through out my home
by
Verified Purchase
Jul 2, 2019
Excellent looks good ...
Excellent looks good
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Verified Purchase
Jun 22, 2019
Very poor installation design
Love the look of the eva toilet paper holders but the single plastic wall anchor and snap-on design are flawed. The wall anchor does not hold well as ours are already loose after only 3 months. And removing the holder from the wall anchor is very cumbersome. I was able to re-tighten the wall anchor a bit but now the holder will not snap back on. The current setup may make it easy to install but it doesn't hold up very long. The wall anchor needs to be metal with two anchor holes for stronger support and you need to go back to set screws versus the snap-on.
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Response from Consumer ServicesJun 28, 2019
Thank you mjc1 so much for the feedback you posted on the Moen website. The Moen Eva Chrome Paper Holder is designed for easy installation, and we would like to assist you with the current issue you have described in your review. Please contact us directly for further assistance.
Customer review from moen.com
Jun 13, 2019
Easy to install by customer.
Easy to install by customer.
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DIY
Verified Purchase
Recommended
May 22, 2019
Very simple to install....
Very simple to install.
by
Verified Purchase
May 16, 2019
Great product for robes and towels...
Great product for robes and towels
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Verified Purchase
Apr 19, 2019
nice design...
nice design
by
Verified Purchase
Apr 4, 2019
Easy to install and looks great!...
Easy to install and looks great!
by
Verified Purchase
Apr 2, 2019
Love the look of this product!...
Love the look of this product!
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Verified Purchase
Mar 5, 2019
Seemed to work fine. Just a little wobbly after installation,...
Seemed to work fine. Just a little wobbly after installation, so not sure if that is how it is supposed to be so that it is easily removable. Really like the look.
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Verified Purchase
Mar 1, 2019
Looks great
Looks great
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Verified Purchase
Recommended
Feb 12, 2019
I installed one towel bar without a hitch and is...
I installed one towel bar without a hitch and is solidly mounted but the other is a bit wobbly and it is difficult to remove the bar from the mounts by pressing in on the tabs.
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 5, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 5, 2019
Easy install, looks good.....
Easy install, looks good..
by
Verified Purchase
Jan 15, 2019
This was a replacement toilet paper holder. I love the sleek design
This was a replacement toilet paper holder. I love the sleek design
by
Verified Purchase
Recommended
Jan 15, 2019
Easy installation and goes well with the other EVA accessories.
Easy installation and goes well with the other EVA accessories.
by
Verified Purchase
Recommended
Jan 2, 2019
This was super easy to install, since it was a replacement.
This was super easy to install, since it was a replacement.