Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website about the Moen Eva European Single Post Toilet Paper Holder in Brushed Nickel. We are sorry to hear that this Moen product did not meet your expectations or the needs of your installation. Should you require pre-purchase, installation or warranty assistance, please call us at 1-800-289-6636. We are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.