We're sorry to hear about the issue you experienced with the SFSQ-FH. This device is designed to cycle between the predetermined speeds of your fan by setting the pull chain to high and then cycling the speeds using the wall switch.
If you have additional questions or concerns, we're here to help! You can reach our Customer Support team at support@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!