Customer Reviews for LG 11,800 BTU 230-Volt Through-the-Wall Air Conditioner LT1236CER Cools 550 Sq. Ft. with and remote in White

Hi! Thank you for sharing your concern with your LG 13,800 BTU 230-Volt Through-the-Wall Air Conditioner not powering on. We appreciate your time in providing us feedback, as it helps us to deliver an effective outcome to issues or concerns that ultimately make life more convenient for our customers. We hope you find the perfect LG Air Conditioner, and if you need our assistance for anything just contact our LG Support Line at 800.243.0000. ~Rita

Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.

Thank you for your review and for making us aware of your issue. So that we can look into a resolution, please feel free to reach out to our social media support channels, @LGUSSupport on both Facebook and Twitter. We'd love nothing more than to help get your AC back in working condition and look forward to hearing from you. ^Chris

Thanks for taking the time to post your review. We'd appreciate it if you would fill out the following form: https://www.lg.com/us/support/feedback. We'd use your feedback to improve our customer experiences with future models. We look forward to hearing from you should you decide to! ^Chris

Hi, thanks for taking the time to leave your review! We pride ourselves in being a continuously innovating company. If you don't mind, please feel free to fill out the following form: https://www.lg.com/us/support/feedback. ^Chris

We appreciate all feedback. Thank you for bringing this to our attention. Please know that this is not the experience we are trying to achieve with the LG 11,800 BTU 230v Through-the-Wall Air Conditioner LT1236CER. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee

Thank you for sharing your experience with your LG.Through the Wall Air Conditioner. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist.~Tanisha

Duly-noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette