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Customer Reviews for KRAUS Single-Handle Stainless Steel High Arc Pull-Down Kitchen Faucet with Dual-Function Sprayer and Soap Dispenser in Chrome

Internet #203214246

Model #KPF-2230-KSD-30CH

Store SKU #1000824356

  • Features premium corrosion resistant finish and dual mode sprayer
  • 15.25 in. faucet height, 59 in. pull-down hose, 360° swivel
  • Includes deck plate and all hardware for 1 or 3 hole installation

Customer Reviews

  • 4.2
    out of 114 reviews
  • 86% recommend this product
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Showing 1-30 of 114 reviews
Okay faucet
Bought this about a month ago and found the neck part of the faucet seems loose. The neck of the faucet seems loose and there is no way of tightening it. Nice size and colour.
by
Response from KrausApr 18, 2018
Hi telly,

Thank you for taking the time to provide this feedback. We want to make this right for you as quickly as possible.We never want our customers to be stuck with a product that isn’t performing up to snuff! I’ve taken the liberty of opening up a case for you already (Case #144182). Please contact our customer service department at 1-800-775-0703 or by email at CustomerService@KrausUSA.com and refer to your case number so we can resolve this issue as swiftly as possible.

Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.

Best,
Mike

Kraus USA Kraus
  • Verified Purchase
Great product
Very Happy with sink and faucet
by
    • Recommended
    the pull-down part does not come up to its place. it stays a 1/4 inch lower. with a push of hand ...
    the pull-down part does not come up to its place. it stays a 1/4 inch lower. with a push of hand I could put it in place but it shouldn't be this way. otherwise, it works well.
    by
    Response from KrausApr 10, 2018
    Hi Boruch,

    Thanks for your inquiry.

    From what you described, it sounds like the weight on your hose may need adjusting as this is what will retract the spray head fully into the spout. We recommend raising it or lowering it from 1" - 3" and also making sure there is nothing underneath the counter obstructing it.

    Please feel free to call us at 800-775-0703 or email us at customerservice@kraususa.com with any additional questions. We’d be happy to assist you.

    Best,

    Mike
    Kraus USA Kraus
    • Verified Purchase
    Looks nice
    Product works ok, wish it had a bit more pressure in the spray wand, and the head doesn't snap back into place very easily, but it looks good, it was the cheapest on the market in that finish
    by
    • Verified Purchase
    • Recommended
    Good performance
    I bought approx a month ago. Nice result. Only one drawback...spray does not work on slow speed of water.
    by
    • Verified Purchase
    • Recommended
    Very well made faucet for the price
    I purchased this faucet after seeing other on-line reviews and seeing that the parts that matter were solid brass as opposed to white metals or plastic. The thoughtful design of the under-sink mounting made it simple to install. In fact, removing the prior faucet took the bulk of my time and scraped knuckles. (I am pretty reluctant to do my own plumbing but more reluctant to pay for something that was so simple to do.) This faucet is far more substantial than the "lifetime warranty" faucet it replaced that had metal over plastic and was leaking within a few years. The faucet head seems a little light but it's easily replaceable if it fails so I am not worried about that. Finally, this model came with a soap dispenser but it was not clear from the website if the dispenser would be the same quality (metal as opposed to plastic) as the faucet. Don't worry, the soap dispenser is all metal and far better quality than my last one and better than anything I saw at the big box stores.
    by
      • Recommended
      Stylish
      Loving my beautiful, stylish fixtures.
      by
      • Verified Purchase
      • Recommended
      2 Star Review
      Rating provided by a verified purchaser
      by
      Response from KrausFeb 21, 2018
      Hi Bijo, thank you for taking the time to review our product. We'd love to hear from you directly to understand your concerns.. Please feel free to contact us at 800-775-0703 or email us at customerservice@kraususa.com to share any additional feedback.

      Thanks,
      Mike

      Kraus USA Kraus
      • Verified Purchase
      I WAS happy with it, until...
      The spout on the soap dispenser fell off. Little piece of pot metal just hanging there, not screw in or anything, can’t be fixed. Had it about 2 months and have to replace the soap dispenser already. Ugh. Nice faucet, we’ll see how long it lasts. So tired of things that don’t hold up.
      by
      Response from KrausFeb 5, 2018
      Hi Margey,

      Thank you for taking the time to provide this feedback. We want to make this right for you as quickly as possible. Rest assured that we won’t be satisfied until you are! To expedite your request, we have also opened a case for you with our Customer Service Team. Case 134654. Please contact us directly by phone at 1-800-775-0703 or by email at customerService@kraususa.com and refer to your case # 134654 so that we can resolve this issue as quickly as possible.

      Thanks for reaching out.

      Best,
      John

      Kraus USA Kraus
        1 found this review helpful
        picture representation nothing like actual product...
        picture representation nothing like actual product
        by
        Response from KrausJan 17, 2018
        Hi Stanley,

        Thanks so much your feedback. We're sorry to hear that this faucet did not meet your expectations

        We will also be making updates to the product image and thank you for providing us with this feedback. We aim to make sure our customers are provided with as much product information as possible prior to making a purchase to ensure they make an informed buying decision.

        I'd also like to offer you some complimentary accessories. Please feel free to call me directly at 516-801-7725 or toll free at 800-775-0703 or email me customerservice@kraususa.com and refer to case # 132061 to discuss and also if you would like to provide any additional feedback.

        Thanks,
        Mike

        Kraus USA Kraus
        • Verified Purchase
        Great looking Faucet and easy install
        I purchased Kitchen Kraus Faucet # KPF-2230SN . I love the quaility of Kraus products. Very easy install . Very clear installation guide.
        by
          • Recommended
          Decent faucet
          I like the faucet, but had an issue with water pressure being too high. For anyone else complaining about slashing everywhere, take a look at https://www.homedepot.com/p/NEOPERL-1-5-GPM-Tom-Thumb-Size-PCA-Cache-Water-Saving-Aerator-with-Key-2-Pack-97304-05/301680405?keyword=NEOPERL+1.5+GPM+Tom+Thumb+Size+PCA+Cache+Water-Saving+Aerator
          by
            • Recommended
            poor wesite; it shows a soap dispencer but it's not included
            waiting to have it installed
            by
            Response from Customer ServiceNov 9, 2017
            Hi John, Thanks for your feedback and we apologize for any confusion. Our KPF-2230SN is available as both: Faucet only and as a combination with the faucet and soap dispenser. I was able to locate your order in our data base and noticed you ordered the faucet only - (without the soap dispenser), hence the reason why there was no soap dispenser with your order. However, the good news is that our soap dispenser can also be purchased separately. The soap dispenser you would need to match with your faucet on this order is KSD-30SN. Please feel free to contact us directly at 800-775-0703 or via email at customerservice@kraususa.com with any questions. Thanks, Kraus USA
              • Recommended
              Aesthetically pleasing. The faucet handle is ergonomically placed. The lever controls functions s...
              Aesthetically pleasing. The faucet handle is ergonomically placed. The lever controls functions smoothly. It is well designed and it does not leak. The soap dispenser performs as it should and doesn't drip. Installation was easy.
              by
              • Verified Purchase
              • Recommended
              The water from the Fawcett is to harsh could be softer
              The water from the Fawcett is to harsh could be softer
              by
              • Verified Purchase
              1 found this review helpful
              I love the look of this faucet in my kitchen! Only reason I didn't give it 5 stars is mainly beca...
              I love the look of this faucet in my kitchen! Only reason I didn't give it 5 stars is mainly because of my narrow sink. The water pressure is awesome, so with my smaller sink it tends to splash more than I am happy with. And the arc makes it flow too far out, so I have been having to use it with the sprayer pulled down slightly so as to point the water down rather than towards the front. Had my sink been larger this would have been perfect. The soap dispenser requires a smaller hole than the faucet so bear this in mind when drilling a new hole... I am going to have to seal the hole somehow to make sure it doesn't leak water into the cabinet below...
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Sleek Faucet with great pressure
              We have this faucet with the Kraus undermount 23 inch KHU-101 sink and are very happy. The faucet has excellent water pressure and can be pulled down to reach further in the sink, if we need to. The design is nice and sleek, it was easy to install as well.
              by
              Response from Customer ServiceAug 31, 2017
              Thank you for taking the time to review our product. Your input and the feedback from our customers is vitally important to us as we always want our customers’ expectations to be met.
                • Recommended
                Good product but unable to use item returned to store...
                Good product but unable to use item returned to store
                by
                • Verified Purchase
                Meet expectation
                Delivery was fast from home depot.com and product came as seen on the website.This faucet is durable add a modern design to my kitchen
                by
                  • Recommended
                  Nice sink.
                  So far so good. Only disappointment is the faucet appears to be plastic. Easy to install for homeowner
                  by
                  • DIY
                  • Verified Purchase
                  • Recommended
                  Elegant Design, Reasonable price
                  Nice looking pull-down faucet. Works well so far. Reasonable price for this type of pull-down faucet
                  by
                  • Verified Purchase
                  • Recommended
                  Has not been installed yet, but looks great!
                  Has not been installed yet, but looks great!
                  by
                  • Verified Purchase
                  high quality faucet
                  high quality faucet
                  by
                  • Verified Purchase
                  • Recommended
                  different colour from the picture !
                  When I received the faucet, totally different color from the picture. Shocked. I had been waited so long and looked forward to seeing it and enjoying it, but it is black, not bronze . I need the color of bronze or brown to match the color of my cabinet . Disappointed and had to find another faucet with right colour right away. Also have to take time to return this one. My time was wasted.
                  by
                    Looks great, works great but I've only had it two...
                    Looks great, works great but I've only had it two weeks.
                    by
                    • Verified Purchase
                    Veey dissatified with dependability of connections to water suppky
                    Looks pretty but underside hardware is prone to lossen with plastic fitting.
                    by
                    Response from Customer ServiceJan 20, 2017
                    Hi David, I am so sorry to hear that your faucet is leaking. We never want our customers to be stuck with a product that isn’t performing up to snuff! I’ve taken the liberty of opening up a case for you already (Case #85569). We will be emailing you directly to address your concerns. Please be on the look out for our email. Thanks, Kraus, USA
                    • DIY
                    KPF-2230ORB
                    Very nice product and very easy to install. Completely satisfied. (Have not received email to verify roduct registration)
                    by
                    • DIY
                    • Recommended
                    Looks nice but looks are deceiving
                    Ive had this product for a few months and can say I've never been more disappointed. Let's start with the nuts and bolts that come with this product. I've had two or three water leaks because the equipment cant stay secure. The last time I had a professional plumber come to the house and replace majority of the fittings that came with this faucet The faucet itself has cracked on two different locations and has caused a large piece of the faucet to break off. I'm referring to the Bronx coloring on the faucet not the hard plastic underneath the bronze. It still works in that I can pull the hose out and use it but in order to retract the faucet back into the arm I have to manually push it back in. This product is definitely not worth the money nor is it worth the time you're going to lose in repairing it. If I could disassemble the entire sink and faucet and take it back to Home Depot I would. I've never been more disappointed in a product I purchased from Home Depot.
                    by
                      • Recommended
                      1 found this review helpful
                      Copper fine
                      I ordered this from homedepot a over a year ago and was a nice DIY kit came with soap dispenser and clear instructions. It has a nice copper finish to accent any worm colored kitchen It has a pullout sprayer for convience over the old style sprayers which was a headache but this one is built in. And another plus is dual water flow. spray and normal easy to use
                      by
                      • Recommended
                      1 found this review helpful
                      It took one hour to inslal
                      Installed in one hour. Only needed connector hoses. Nice finish. Fantastic water pressure with new faucet.
                      by
                      • DIY
                      • Verified Purchase
                      • Recommended
                      2 found this review helpful
                      Showing 1-30 of 114 reviews