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Customer Reviews for KRAUS Pop-Up Drain with Overflow, Satin Nickel

Internet #203214259

Model #PU-11SN

Store SKU #1001725560

  • Superior finish is corrosion and rust-resistant
  • All rubber gaskets included for easy installation
  • Fits standard drain assembly with and without overflow

Customer Reviews

  • 4.2
    out of 44 reviews
  • 93% recommend this product
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Showing 1-30 of 44 reviews
Attractive pop-up drain, sturdy, high quality, works great. A...
Attractive pop-up drain, sturdy, high quality, works great. A pleasure to use.
by
  • Verified Purchase
Looks and works great and very easy to install, but I was surprised how tight I had to make it to...
Looks and works great and very easy to install, but I was surprised how tight I had to make it to avoid leaks. I tried putty and the provided silicone gasket. Went with the gasket and after 4 tightening attempts, the leaking stopped. I was worried I might crack the sink, but that did not happen. Would have rated 5 stars if the gasket would have sealed sooner. I have installed many drains, but this seemed to require more tightening.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Excellent product. Be sure and use teflon tape on threaded parts.
Excellent product. Be sure and use teflon tape on threaded parts.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The Kraus pop-up drain is built considerably better than the...
The Kraus pop-up drain is built considerably better than the plastic pop-up that came with our faucets. Thank you
by
  • Verified Purchase
Description did not say this was an umbrella drain. ...
Description did not say this was an umbrella drain. We were looking for a drain that would sit flat in the sink when closed. This drain sticks up out of the sink even when closed which to me is a very poor design. We opened the box saw that the drain would not sit flat in the bottom of the sink when closed and returned it immediately. The description on all drains should state if they do not fit flat when closed. I don't understand the purpose of a drain that sticks up all of the time I would rather use an old fashioned plastic plug than this "new" design.
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Response from KrausOct 4, 2018
Hi Mo,
Thank you for taking the time to review our product. Your input and the feedback from our customers is vitally important to us. We’re sorry to hear that the pop-up drain didn’t meet your expectations. Every review like this one helps us as we consider new design elements for our products, like our drain size and finish, and are greatly appreciated! Please contact our customer service team at 1-800-775-0703 or customerservice@kraususa.com and reference case#165005 , if you’d like to provide any further feedback.

Thank you,
Anna- Kraus USA Customer Support Kraus
  • Verified Purchase
1 found this review helpful
This drain is very nice which is 5 star. The instructions left out a vital part and that is to us...
This drain is very nice which is 5 star. The instructions left out a vital part and that is to use silicone or plumbers putty. Use plumbers putty or silicone to seal and hold the drain down and use plumbers putty for the seal that goes on from the bottom. I don't understand how this part was left out of the instructions, but it was.
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    • Recommended
    1 found this review helpful
    Quality of this drain is superb
    Wife made me replace 3 competitor's drains with these.
    by
      • Recommended
      Very good product, I have had bad ones and had good ones and this is a good one.
      Very good product, I have had bad ones and had good ones and this is a good one.
      by
      • Verified Purchase
      • Recommended
      easy install , lo leaks...
      easy install , lo leaks...
      by
      • Verified Purchase
      • Recommended
      Leaks Leaks Leaks
      Very nice quality but the photo on the side of the box and your web sight shows the concave washer pointing down when it should show it up, which caused myself and many others with constant leaking from the threaded area. You need to change box and your web sight photo's or add instructions. 2 hours of my life wasted.
      by
      Response from Customer ServiceJul 29, 2016
      Thank you so much for your review. We sincerely appreciate your feedback and apologize for any inconvenience. At Kraus, we appreciate the input received from our customers and will be sharing your feedback with our Product Development team here. Please let us know if you have any questions as we would be happy to assist. Thanks, Mike
        • Recommended
        solid item
        It is all thick metal . Easy to install . You can tell it will last a long time.
        by
        • DIY
        • Verified Purchase
        • Recommended
        Leaky drain, tried 2 of them and did everything :-(
        Leaking Drain, tried everything. Even installed two drains.
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        Response from Customer ServiceSep 22, 2015
        Hi Shelly! Thank you for your review of our PU-11. We apologize for any inconvenience you may be experiencing. Please make sure the concave washer has been installed with the concave side facing up and directly pressed up against the bottom of the sink. We will also be reaching out to you to review the installation of your pop-up drain. Thanks!
          Beautifrul drain
          We had trouble getting it to seal in our Kohler sink. However, a little plumber's putty did the trick.
          by
          • Verified Purchase
          • Recommended
          Great part, but requires a knack to install right
          The pop-up drain components were more than fine - all good there. The trick is in installation. Because it is an "overflow" sink, you have to be careful and conscious of how the water is handled. In my case it was important to ensure that the vessel sink was securely sealed to the granite counter, that I apply plumbers putty to the drain seal at the sink, and sufficient putty below the counter to make sure that I sealed the bottom sealing ring (to prevent water from the overflow from simply leaking out around the connection nut). Logically that all makes sense, but in practice it seems a little arcane (it shouldn't be that hard...). But all in all, it works great, looks great, no leaks, glad that I got it.
          by
          • DIY
          • Verified Purchase
          • Recommended
          4 found this review helpful
          Showing 1-30 of 44 reviews