Q:My Kraus pop-up drain PU-10 is getting stuck in the down position. When I wiggle the top it eventually pops up. Any idea/solution to this problem?
by|Feb 22, 2022
1 Answer
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A: Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.
by|Feb 22, 2022
Q:Can this drain be used on a drop-in sink rather than a vessel sink?
by|Aug 15, 2020
1 Answer
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A: Hi BrentG,
Yes, our pop-up drain can work with with a recessed, semi-recessed or top mount sink.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com and with any additional questions.
Happy to assist.
Thank you for reaching out.
by|Aug 17, 2020
Q:Will this drain work with a sink hole of 1.9"?
by|Aug 15, 2020
1 Answer
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A: Our pop-up drains are designed to work with a standard drain size of 1.75"
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com and with any additional questions.
Happy to assist.
Thank you for reaching out.
by|Jan 4, 2024
Q:Will this work in a vessel sink without overflow?
by|Jul 24, 2020
1 Answer
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A: Hi JGlo,
Yes. Our PU-10 Pop-up drains are designed to work in a standard 1.75" diameter hole and do not offer overflow.
However, our PU-11 is the exact same drain with overflow.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any additional questions. Happy to assist.
Thank you for reaching out.
by|Jul 27, 2020
Q:Will this fit any sink
by|Apr 22, 2020
2 Answers
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A: Hello, thanks for your question. This drain will fit any sink that has 1 3/4" drain and an overflow. Please feel free to contact us at 1-800-775-0703, customerservice@kraususa.com, or text or chat with us on our website, if you have any more questions!
by|Jul 4, 2022
1 found this answer helpful
A: No it will not fit any sink. It has to be a sink with an overflow needed such a s a vessel sink.
by|Jul 4, 2022
1 found this answer helpful
Q:Can the PU-14CH "Drain Cap" (which is a smaller diameter) replace the drain cap on this PU-11CH? I see that it easily twists off for replacement. If so, can I order a PU-14CH replacement drain cap from KRAUS?
by|Aug 24, 2019
2 Answers
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A: You sent wrong part and I returned it to you.
by|Jun 1, 2021
A: Hi Va,
Thanks for your inquiry. Though both drains accommodate the same drain hole size at 1.75", the drain cap diameters for our PU-11 and our PU-14 are different and are not interchangeable.
Please also feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any questions.
Happy to assist.
Best,
Mike
Kraus USA
by|Aug 26, 2019
Q:What is the thread size that the drain cap screws onto (ie: 1/4-20). This drain cap easily screws off for replacement. I am looking to find a smaller drain cap (1-1/2 inch that will thread onto this pop-up drain's existing screw.
by|Aug 23, 2019
1 Answer
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A: Hi Va,
Thanks for your inquiry.
Thread size for the drain cap screw of our PU-11 Pop Up Drain is: M8X1.5
Please also feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com with any questions.
Happy to assist.
Best,
Mike
Kraus USA
by|Aug 27, 2019
Q:Does this pop up drain work with a regular Kraus Elavo small rectangular sink --NOT a vessel sink--with overflow drain?
by|Jun 8, 2018
3 Answers
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A: Yes...I have a Kohler rectangular sink and it works great!
by|Oct 23, 2019
1 found this answer helpful
A: Hi Susan,
Thanks for your inquiry. Yes, our Pop-Up Drain with Overflow would pair perfectly with our KCU-241 Elavo Sink with Overflow. Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com any time if you have any questions. Happy to assist.
Best,
Mike
Kraus USA
by|Oct 23, 2019
1 found this answer helpful
A: I don't know about Kraus Elavo sink but I used it on a Mansfield sink with an overflow and it worked well. I would think that it would work on any sink that has an overflow built into it.