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Customer Reviews for JELD-WEN 28 in. x 80 in. Craftsman Vanilla Painted Right-Hand Smooth Solid Core Molded Composite MDF Single Prehung Interior Door

Internet #203618077

Model #THDJW137100044

Store SKU #1000357557

  • Prehung composite MDF door includes frame for easier installation
  • Solid core doors dampens sound transmission throughout home
  • Actual unit size is 29-3/8 in. W x 81-11/16 in. H

Customer Reviews

  • 3.7
    out of 136 reviews
  • 51% recommend this product
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Showing 1-30 of 136 reviews
poorly built MDF doors and the prices reflect that. After...
poorly built MDF doors and the prices reflect that. After i installed the doors i left 1/4” open from door slab between jams but after i painted the doors they expanded and door slabs scratched against jams. I don’t recommend these poorly made doors.
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Response from YourJELD-WENTeamDec 26, 2019
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from YourJELD-WENTeamDec 26, 2019
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from YourJELD-WENTeamDec 11, 2019
Thank you for taking the time to provide this review. We appreciate your feedback. If you have additional information you’d like to share, please contact us at 800.535.3936. Jeldwen
  • Verified Purchase
Very poor construction, do not buy this brand door. I inspected the door before I brought it hom...
Very poor construction, do not buy this brand door. I inspected the door before I brought it home. Three hinge screws fell out of one hinge the first time door was opened. Another hinge was missing a screw and the third hinge was screwed in overlapping the edge of the jam cutout causing the door not to close. None of these issues could be caused by shipping and show really bad construction from the factory. Third time similar things happened from this brand. Returned it before I left the store and ordered a different brand. Something is really wrong with the JELDWEN manufacturer.
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Response from YourJELD-WENTeamNov 8, 2019
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
    2 found this review helpful
    Jeld-Wen is SLOW
    Slow manufacturing process. Why does a standard primed wood door take 6 WEEKS to manufacture?! Good quality doors, but painful wait is stalling overall project completion.
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    Response from YourJELD-WENTeamOct 21, 2019
    We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Recommended
      1 found this review helpful
      This door is very beautiful and easy ( as far...
      This door is very beautiful and easy ( as far as doors go) to install.
      by
      Response from YourJELD-WENTeamMar 27, 2020
      We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Verified Purchase
      Excellent and solid. ...
      Excellent and solid.
      by
      Response from YourJELD-WENTeamApr 14, 2020
      Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from YourJELD-WENTeamApr 3, 2019
      Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
      • Verified Purchase
      Fantastic doors! Excellant quality! ...
      Fantastic doors! Excellant quality!
      by
      Response from YourJELD-WENTeamApr 3, 2019
      We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Verified Purchase
      1 Star Review
      Rating provided by a verified purchaser
      by
      Response from YourJELD-WENTeamFeb 7, 2019
      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Verified Purchase
      1 found this review helpful
      1 Star Review
      Rating provided by a verified purchaser
      by
      Response from YourJELD-WENTeamFeb 7, 2019
      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Verified Purchase
      1 found this review helpful
      Excellent quality. ...
      Excellent quality.
      by
      Response from YourJELD-WENTeamDec 26, 2018
      We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Verified Purchase
      Nice doors for the cost...
      Nice doors for the cost
      by
      Response from YourJELD-WENTeamDec 19, 2018
      We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Verified Purchase
      The door was well packaged and received damaged free. ...
      The door was well packaged and received damaged free. Delivery time is a bit slow at 30+ days, so plan ahead!
      by
      Response from YourJELD-WENTeamOct 3, 2018
      JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Thank you for taking time to share your generous and encouraging words. Jeldwen
      • Verified Purchase
      the jamb was not well made (small staples and no...
      the jamb was not well made (small staples and no glue), plus the door slabs were not hung properly in the jamb, as no matter how good you are you cannot get a tight and clean function once installed.
      by
      Response from YourJELD-WENTeamSep 4, 2018
      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Verified Purchase
      The door itself was fine but it was very dirty....
      The door itself was fine but it was very dirty. Attempts to wipe it off failed. We are going to have to repaint. I recommend not getting the pre painted version.
      by
      Response from YourJELD-WENTeamJan 30, 2018
      Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
      • Verified Purchase
      5 found this review helpful
      hinges are not installed properly on the prehung doors. Waited for a month for these doors only t...
      hinges are not installed properly on the prehung doors. Waited for a month for these doors only to have an inferior door that won't close.
      by
      Response from YourJELD-WENTeamDec 4, 2017
      Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
        1 found this review helpful
        Paint job was unacceptable. I had to have doors painted.paint...
        Paint job was unacceptable. I had to have doors painted.paint was like primer, light grey not white as described in description
        by
        Response from YourJELD-WENTeamNov 27, 2017
        Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
        • Verified Purchase
        2 found this review helpful
        Door striker drilled to far off to meet striker plate....
        Door striker drilled to far off to meet striker plate.
        by
        Response from YourJELD-WENTeamApr 9, 2020
        Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
        • Verified Purchase
        1 found this review helpful
        Nice quality for the price and they beat the anticipated...
        Nice quality for the price and they beat the anticipated delivery date by two weeks.
        by
        Response from YourJELD-WENTeamSep 20, 2017
        We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        • Verified Purchase
        4 Star Review
        Rating provided by a verified purchaser
        by
        Response from YourJELD-WENTeamApr 2, 2020
        Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
        • Verified Purchase
        I have never bought an interior door. I'm remodeling a bathroom and have purchased all building m...
        I have never bought an interior door. I'm remodeling a bathroom and have purchased all building materials and fixtures from HD. I have been very pleased with all all on-line purchases, so I I ordered this door on line. It is exactly the door pictured on line and I am very happy.
        by
        Response from YourJELD-WENTeamJun 14, 2017
        We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        • Verified Purchase
        We ordered 2 of these (plus a double for the pantry). These doors are VERY heavy but that's ok a...
        We ordered 2 of these (plus a double for the pantry). These doors are VERY heavy but that's ok as they are solid core (composite). I install my doors with door-off-jamb so weight is not a concern. However - make sure you install the longer screws in the center upper 2 hinges or the door weight will cause it to pull away at the top. The jambs are well-built but the door stops are full length so you will likely need need to cut them to accommodate whatever floor height you have. I've seen other doors where the door stop is shorter so it's not an issue with some doors but it will be with this one. Now about shipping. Ordered April 28. Received May 25. Other reviews indicated shipping does take a very long time. Believe it. It's my fault for not paying attention to the estimated shipping time and I therefore had to wait to finish my project - so that's on me. The message here is to take the long ship time into consideration. I was also expecting a call from the shipping company so I could make arrangements but they showed up unannounced a day early because they happened to have the doors on the truck and were already in the area. That is fine and my wife was home to accept but the communication was a little broken there. Is this Home Depot's problem? It certainly is because they choose who ships. But like I said - all is well that ends well.
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        Response from YourJELD-WENTeamMay 30, 2017
        We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
          • Recommended
          1 found this review helpful
          Beautiful doors, seamless order and delivery. Unfortunately the measurements listed...
          Beautiful doors, seamless order and delivery. Unfortunately the measurements listed on the website do not actually coincide with the measurements of the doors. Long story short the doors don't fit even after following the measuring instructions provided by Home Depot.
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          Response from YourJELD-WENTeamMay 4, 2017
          Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
          • Verified Purchase
          1 found this review helpful
          Not the best door, definitely a poor frame.
          This door is ok, but not a high quality door. There is no latch side bevel, making for quite a large gap between door and frame. The frame included in this package is a poor quality frame, it has a very flimsy surface applied stop with cracks showing all along. I would expect at this price to have a decent interior door frame as well. Not a very cheap one. I will be throwing the door frame away and building my own from decent jamb-legs, then re-evaluating the replacement of the remainder of the doors in the house.
          by
          Response from YourJELD-WENTeamApr 26, 2017
          Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
            3 found this review helpful
            Shoddy Workmanship and finish
            We loved the style of these doors and ordered 16 of them, sight unseen. That was a huge mistake. Two of the door slabs are unusable as they warped so badly that that dont close properly. A couple or the frames are cracked which we didn't notice right away and I will now have to determine how to repair them. The finish on the doors is substandard, at best, and we spent hours sanding and repriming. The hinge and latch plate pockets are milled at different depths and had to be remilled or shimed to make the doors fit correctly. Several of the hinge screws were either stripped or inserted at an angle. The door stops were not firmly attached and some were misaligned. If all of Jeld-Wens doors are of this quality, I will never buy another.
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            Response from YourJELD-WENTeamFeb 20, 2017
            Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
              13 found this review helpful
              BUYEP BEWARE NOT ENTIRELY PREFINISHED
              Nice color, solid door. Described as "convenient" and "prefinished" as well as "prehung". Only the door slabs are prefinished. The frames are PRIMED only. If you're paying for convenience you won't get it here. May as well get an unfinished door.
              by
              Response from YourJELD-WENTeamFeb 13, 2017
              Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear of your frustration in receiving a product that was different from what you thought you were getting, and assure you we take your concerns seriously. We are going to review the wording of this door by sending it to the proper department for further improvements. Thank you again for bringing this to our attention and allowing us the opportunity to improve.
                1 found this review helpful
                The quality of these Jeld-Wen prehung doors is terrible for a number of reasons: Wait Time and Po...
                The quality of these Jeld-Wen prehung doors is terrible for a number of reasons: Wait Time and Poor Packaging: I ordered two prehung doors (a 30x80 and 28x80) that took five weeks to arrive at my local HD. One of the doors was so badly damaged upon arrival that HD had to reorder it, which took another month to get. Poorly constructed jambs: I ordered the doors with finger jointed pine jambs, but the factory uses MDF door stops glued to the jamb, so there is no way to remove the door stop for fine adjustment of the gap--a normal thing to do when hanging doors. Quality prehung doors have pine door stops tacked onto the jamb with a couple staples for easy removal and adjustment. Also, the header jamb was glued and stapled to the legs off center by 1/8" to where the door stop is not even all the way around, creating an uneven gap when the door is closed and a noticeable, ugly jog in the door stop. I ended up having to disassemble the jamb, realign it, and reassemble it to get everything lined up correctly, but I paid Jeld-Wen for a prehung door so I wouldn't have to spend the time doing that. Terrible Hinge Routing and Stripped Screws: When the reordered door finally arrived, I found that all three hinges were routed at different depths than each other, and one was routed at an angle. In order to get the door gap even and to stop the door from binding, I ended up removing the upper and lower hinges and bending the ears in a vice, along with shimming behind the hinges. When checking the center hinge screws that go into the door, I found two of them to be stripped. Very shoddy workmanship. Incorrect Jamb Size: On one of the doors the header jamb was cut too long by almost 1/8", resulting in an almost 1/4" door gap on the striker side compared to the proper 1/8" gap on the hinge side and on the header jamb. Having the uneven gap looks like garbage, and the cap is so wide that I can see light between the door and the door stop when the door is shut. I will have to disassemble this jamb too, cut down the header jamb, reroute the rabbit and cut a new miter in the door stop, and reassemble the jamb. Conclusion: It would have taken less time and been far cheaper for me to order the door slabs and build my own jambs, and the quality would have been four times nicer. Why is Jeld-Wen charging so much for such shoddy craftsmanship, and why can't they teacher their employees how to use a tape measure, jig, and a router? I didn't have time to build my own jambs for this project, and for the price of these doors I expected the jambs to be correctly cut and assembled and the hinges to be properly routed within reason. Instead, I received two doors that each had major problems, and one of those doors to over 2 months for me to receive, delaying the project. This is the first and last time I will buy anything made by Jeld-Wen. I recommend you use another manufacturer, even if you have to pay a little more for quality.
                by
                Response from YourJELD-WENTeamFeb 9, 2017
                JELD-WEN apologizes for your disappointment and frustration and can assure you we take your product and service concerns seriously. If you would like to proceed with warranty on this product, please contact our Customer Care department by using the Online Service Request form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request or by calling JELD-WEN Customer Care at 888-594-3578 (888-JWHelpU).
                  18 found this review helpful
                  Craftsman interior door
                  Love the door. We are ordering more to replace all the interior doors in our home. Easy to install. Looks great!
                  by
                  • DIY
                  • Verified Purchase
                  • Recommended
                  2 found this review helpful
                  Beautiful Door
                  Love this style door. It is a solid core door. Beware don't think just because it is solid core that you can trim more than 1/4 inch from either long side without cutting into a different type of core wood. Solid core doesn't mean the entire door is a solid sheet of the same wood. It just means the door is filled with a sort of compressed wood to make the door not seem hollow. This is fine and most door manufactures do this. Just trying to save you from making the mistake I did by trying to cut too much off the door.
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                  Response from YourJELD-WENTeamApr 1, 2020
                  We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
                  • Verified Purchase
                  • Recommended
                  1 found this review helpful
                  Showing 1-30 of 136 reviews