Hi, Terry - Sorry to hear of your unsatisfactory experience with our product. Please know that our Customer Service line is available M-F 7a - 3:30p Pacific time (or drop us an email at any time at info@homeflex.com), and we can assist. Sometimes (especially with first-time Home-Flex users), some tips and/or installation confirmation is all that's necessary to ensure proper sealing of the product. Our phone number is (661) 257-3923 X 1026. Thanks! Dave.