Hi Artiste,
Thank you for sharing your feedback about your initial experience with the Magnum X5 airless sprayer and 20 inch tip extension. We're happy to hear about your experience with customer service as we strive to provide a customer service experience that aligns with our quality products.
To help get the most out of your sprayer with helpful tips to simplify processes for cleanup, spraying techniques maintenance and more, please visit our Education Center on Graco.com: https://www.graco.com/us/en/homeowner/support/education-center.html.
– JW