Customer Reviews for Glacier Bay Contemporary Single-Handle Pull-Down Sprayer Kitchen Faucet with Soap Dispenser in Stainless Steel

Dear Valued Home Depot Customer, Our goal is to provide you with a quality product that delivers both exceptional performance and value so we apologize that there were parts missing from your box. These units come with a Limited Lifetime Warranty so we urge customers to contact our Customer Service Call Center if there is ever an issue with a Glacier Bay product such as missing parts, and they would be glad to send out what you need, free of charge. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.

Dear Valued Homedepot Customer, Thank you for purchasing the Single-Handle Pulldown Sprayer faucet. This unit does not have a snap back or magnet feature for retracting the sprayer head back to the correct position. This uses a weight to pull back the sprayer head and hose that is located on the sprayer hose under the sink. With what you are describing, it sounds like the weight was not in the correct position. There is a sticker on the hose to direct you to where the weight should be placed. There could also be something under the sink which is keeping the sprayer hose from moving far enough down. Both of these issues could be the reason it is difficult to dock the sprayer. These units come with a Limited Lifetime Warranty so we urge customers to contact our Customer Service Call Center if there is ever an issue with a Glacier Bay product so that they can troubleshoot any issues as well as provide any parts that might be needed free of charge under the warranty. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.

Dear Valued Home Depot Customer, "Thank you for purchasing the Schon Pull-down Sprayer Kitchen Faucet and we apologize for the Sprayer head issue you mentioned in your review. This unit does not have a snap back or magnet feature for retracting the sprayer head back to the correct position. This uses a weight to pull back the sprayer head and hose that is located on the sprayer hose under the sink. With what you are describing, it sounds like the weight is not in the correct position. There is a sticker on the hose to direct you to where the weight should be placed. Since you have tried adjusting the weight, it could be that you might need an additional weight for your application. There could also be something under the sink which is keeping the sprayer hose from moving far enough down. These units come with a Limited Lifetime Warranty so we urge customers to contact our Customer Service Call Center if there is ever an issue with a Glacier Bay product so that they can troubleshoot any issues as well as provide any parts that might be needed free of charge under the warranty. They would be glad to help you with finding the cause of the sprayer not docking. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.