Hello - we're very sorry to know you had to experience this situation with your filtration system. We know this is very inconvenient, and we completely understand your frustration. -- This feedback is very valuable to us, and please know we will share your thoughts with our product and design teams for future design consideration. We will work hard to try and earn your trust in our company once more. -- We are always available on social media if there are other questions or concerns we can assist you with. Take care. - Pablo@GEA