Customer Reviews for GE 4.8 DOE cu. ft. High-Efficiency Right Height Front Load Washer with Steam in Metallic Carbon, ENERGY STAR

We purchased a new home almost 5 years ago and filled our home with GE appliances. After year three our dishwasher motor stopped running and dumped gallons of water on our wood floor requiring us to pull out the floor and replace the washer. Now at almost five years with our front load washer the bearings in the tub failed and we will now have to purchase a new clothes washer. Not what I expected from such a reputable company. Not happy.

I've always had great experiences with GE appliances in the past and I expected to have many years of service with this washing machine also. Boy was I wrong. Three years old and the main tub shaft goes out and the PLASTIC casings disintegrated. Replacing this machine was only a few dollars more that the repair would have cost. I've had other GE washers that have lasted many many years. I guess that quality products are not a priority any longer. This new one is probably my last GE appliance as I have seen nothing to persuade me otherwise.

Bought this washer just 4 years ago and it never really worked as expected. While in warranty GE technician replaced one of the shocks because a leak damaged it. I did not even ask why there was a leak in the first place! My big mistake as the leak was never fixed and the shocks went out again causing banging while spinning. When out of warranty i called the service in they discovered the entire bottom is rusted. And after replacing the shocks now the washer control board seems to have issues. More service calls..... Companion dryer did not last either.

After owning the machine for just under 4 years, it has leaked and now needs all new parts totaling $872 plus labor of $294! It doesn’t seem worth fixing since it’s no longer manufactured but it was not a good investment. I would have expected a good 10 years out of this appliance but that hasn’t happened.

Our unit just stopped working. We plug it in but nothing happens. Any suggestions?

This washer has been serviced 3 times now, and continues to give us problems! Deeply disappointed, to say the least.

Generally a poor product with no consideration given to post sale maintenance, where with some forethought it could be so easy.

Machine is awesome with some great features. issue is that the rear bearing went out in less than 3 years and destroyed the leveling ring which put grease everywhere in the unit and could not be cleaned. Price of new unit was less than to fix this one. If i didnt have the matching dryer, i would have bought a Maytag this round

I read about my experience over and over, I've owned this unit for 5 years for a vacation home. Washer sounds like a freight train during the spin cycle. The repair depart told me that it is not worth fixing due to bearing failure and possible drum damage. Very Sad, I have a housefull of GE Cafe product-same expereince. All the peices are beginning to fail at this age. no more GE for me.

Bought this washer/dryer set 4 years ago to replace our old top loaders at my wive's request. Three years go by and the washer began making a really loud noise during spin cycle. It turned out to be faulty bearings. It is unbelievable the short amount of time these washers last. After reading a few of the reviews in here I am convinced that these are cheaply made, but they charge the customer top dollars. Not worth the money nor the hassle. AVOID AT ALL COST!!!!! NEVER AGAIN WILL I BUY GE!!!!

The bearing and spider went out in less then one year and 8 month it seems a lot of reviews saying the same I don't know why GE won't recall something like that when spinning no one wants to stay at the house is like earthquake on top of that started leaking from the bottom and won't finish the cycle the timer keep adding more minutes of course right after warranty

Getting ready to say goodbye to the second one of these washers to have a bearing fail on me. The first one lasted 1 1/2 years, this one 3 1/2 years. I am very disappointed in the durability of these machines.

Well, we have only had it for one day but did 3 loads and so far so good! This is our first front loader and were impressed with how quiet and stable it is!! This washer looks good too!

Have had this for about two years. Started making some noise a little bit ago, but figured ok. Turns out the motor no longer works. Again, only 2 years. Piece of junk.

I bough this washing machine just over two years ago. Because it came highly rated I believed it would last a very long time. In one year the basket bangs loudly on any spin cycle, the spin cycle is extremely loud and getting louder with each use and the tub smells even after following all of the recommended basket clean procedures. Would not recommend.

We bought this machine 3 years ago and have had nothing but trouble since. A total lemon. Don't waste your money like we did. Buyer beware!!

I have enjoyed my washer and dryer. I’ve only had an issue with keeping inside of washer clean.

My wife and I are retired and only do laundry about every 2 to 3 weeks and the loads are still small. We purchased this machine 3 years ago and already the bearings in the tub are so loud you can hear the machine anywhere in the house and they will need to be replaced soon. Considering what we paid for the machine it should have been of much better quality.

this is by far the worst GE washer we have ever had. it has caked on junk coming into the area where the detergent goes. I can't even use this washer until it is fixed

I have this machine and the control board is out i a trying to order the part and i am upset that its not being manf anymore but i should be able to fine the art some where thanks for nothing

I have loved this front load washer but if you don’t keep the door open and wipe the seal down after washes it will mold on the seal.

worked beautifully for 4+ years should've been a lot longer

I bought my washer over a year ago and still love it! I cleans well and I love all the options, especially the overnight dry. It has helped me with last minute clothes for school.

All the bells and whistles for the right price. I love this set. They look incredible, they really do. But appearances aside, the units run amazing. The eco features as well as the steam features on both units are wonderful. These are some very efficient and user friendly units. Thank you GE!

Basket broke off after only 2 years of use. Bought it for its large capacity and even though it has a setting for bedding you cannot wash blankets in this washer. Do not buy!

THIS IS THE WORST MACHINE I HAVE EVER OWNED. THIS UNIT IS NERVE RACKING NOISY AND LOUD LIKE A PLANE IS LANDING IN THE HOUSE, IT DOESN'T CLEAN CLOTHES, IT DOESN'T MAKE CLOTHES SMELL GOOD, TAKES FOREVER TO DO A LOAD OF WASH, I DON'T THINK THERE IS ANYTHING ENERGY EFFICIENT ABOUT TAKING 3 HOURS PLUS TO DO A SINGLE LOAD OF WASH THAT IS SOAKING WET WHEN THE SPIN CYCLE IS FINISHED, THE QUALITY IS TERRIBLE, THERE ARE DEFECTS AND DAMAGES, IT BREAKS DOWN, DOESN'T SPIN, ARRIVED DAMAGED AND IS NOT A QUALITY PRODUCT. I OFTEN HAVE TO USE THE RINSE CYCLE AFTER IT IF FINISHED WASHING TO ATTEMPT TO GET THE WATER OUT. THERE IS NO SPIN ONLY CYCLE SO IT WASTES WATER THIS HUGE MACHINE CANNOT DO A NORMAL LOAD OF WASH THAT MY SMALLER MACHINE COULD DO. THERE IS A LOT OF EMPTY SPACE AND THIS MACHINE IS A LIGHT WEIGHT. THIS UNIT IS NOT BUILT TO LAST AND I WILL NEVER BUY GE AGAIN.

I have had to fix it three times! its currently broke at the moment and my clothes never smell clean when it is actually working

Awesome washer love all the cycle options and the "green" features.

Love the work this washer does, but it was only used 18 months when it locked up with a load of towels. Of course, it is out of warranty. NOTHING allows the locked door to open. After following the instructions in the troubleshooting guide, attempted an unplug-reboot, nothing worked. Repair guy has worked hours attempting to get into it. Still have our fingers crossed but it doesn't look good. Our previous matchine, a MAYTAG, worked flawlessly for over 20years. Why we changed brands is a mystery. Won't go with GE again.

Good reliable product and gets clothes very clean.