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Customer Reviews for GE 27 in. Double Electric Wall Oven Self-Cleaning with Steam Plus Convection in White

Internet #204225280

Model #JK5500DFWW

Store SKU #1000013128

Customer Reviews

  • 4.6
    out of 1,104 reviews
  • 91% recommend this product
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Showing 1-30 of 1,104 reviews
Excellent Built in Double Oven
This oven replaced an 8 year old oven by another manufacturer. The old oven was noisy; this oven is very quiet, both when it is heating up and when it cools down. The old oven didn’t heat evenly, even on convection bake. This GE oven isn’t perfectly even, but it is just about; virtually no issues when cooking cookies. The only complaint, and it wasn’t enough of a complaint to change the overall rating, is that it is slow to heat up. The old oven had a rapid preheat option; this one doesn’t. The self clean feature works very well.
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    • Recommended
    Great features
    Great features, love the accessibility of the app. The look of the stove is a nice addition to my kitchen
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      • Recommended
      Attractive and efficient
      Great oven...Love the wifi connectivity. Slow to preheat, but not terrible. Had to settle for the black as slate black is no longer made in this size which almost caused me to leave the brand.
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        • Recommended
        Great features.
        Love all of the features. The best part is it being a smart oven.
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          Love the Look & Performance
          Love the look and its performance. I do think the clock needs to be more legible.
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            Amazing oven
            I love this oven. Especially the smart hub connect. Everything that has been baked has came out well cooked.
            by
              • Recommended
              Great Oven!
              Love this oven. You can choose between convection and conventional oven on the top oven - the oven also has a proof setting which I love when I'm making bread. You can start the oven remotely which is helpful if you want to start it on the way home so you can throw something in. It's been really great!
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                Nice oven
                Oven works great; was not perfect fit to replace previous GE double oven and required enlarging of opening; also previous oven did not vent in the front and this took a little getting used to.
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                  • Recommended
                  Convection oven is great
                  Great product , fits all my needs good shelves . Lighting top notch. Looks good
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                    GE Double Wall oven
                    It is user friendly and controls are easy to read. So far it is working well.
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                      Does all as expected
                      Looks great , works great and simple to operate. Perfect fit as replacement. Very quiet in all modes
                      by
                        • Recommended
                        Sour note!
                        Beautiful looking but not happy with all the hot air venting into kitchen . My old G E oven did not do that.
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                        Response from GE_AppliancesAug 7, 2023
                        Hello, Getting a new wall oven can be an exciting experience, but there are often differences from your old wall oven that require getting used to. We are constantly upgrading our appliances with newer technologies and seeking the best results. Our design team did create this compact unit to be as convenient and user-friendly as possible while delivering a great cooking experience. If you ever have concerns or questions, we're always happy to help; thanks for choosing GE to be part of your household! -Charlie@GEA
                          Good looking
                          We got a new GE double oven and I love the confection feature and Wi-Fi compatible. This looks really nice with our white cabinets. This came with a thermometer probe which is pretty awesome. What else can I say but it’s beautiful.
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                            • Recommended
                            Great Purchase
                            So far, the ovens cook and bake beautifully. The only complaint is that they take a while to preheat. I highly recommend these ovens.
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                              Oven
                              It’s okay , takes a long time to preheat and gets very warm on the bottom
                              by
                              Response from GE AppliancesJul 6, 2023
                              Hello - Thank you for taking some time to get in touch and share this review with us. We're sorry to see that this model hasn't exceeded your expectations. We strive to make the best appliances we can and are continually looking for ways to improve our models. We are going to take your feedback and share it directly with our product team to review. This will helps us make things even better. Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
                                Double Oven
                                We are very happy with our new double wall oven. We use the app to get the oven pre heated as this cuts down on our time. Heat appears to be very consistent. Yes. We recommend this unit from GE.
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                                  SO FAR SO GOOD… BUT THERE ARE CONCERNS
                                  We have the GE double wall-oven for only two week. (1) So far so good. All oven functions appear to have worked well. (2) The installer encountered a small challenge when installing the wall-oven. The angle bracket at the upper left corner was bent upward and crooked. Therefore, the defect needed to be remedied before it’d fit the opening. This is a manufacturing quality control issue. If the product failed on obvious things, it makes you wonder about quality and quality control of those less obvious things. (3) Except for the digital time display, all other displays and functions will require first opening an oven door. Why? We would like to use the oven’s digital timer without having to use the oven. For example, timing tea steeping time, etc. But we are required to first open an oven door in order to see the display panel to set the countdown timer. It is idiotic! Perhaps in the next design iteration, the digital panel can light up and functions enabled when the clock’s digital time display is touched.
                                  by
                                    Great Features
                                    Great oven looks great in my new kitchen. Can’t wait to start using it.
                                    by
                                      Baking reimagined
                                      It cooks. It was the only black one available and it is Bluetooth compatible. It was also available for delivery within a week.
                                      by
                                        Love the Look of this Oven
                                        oven install was just today but I can tell you one thing right now "it's a thing of beauty". I am happy with my purchase. may have to update at a later date once its been used a few times.
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                                        Response from GE_AppliancesJun 23, 2023
                                        Hi there, We're glad to hear that you love the appearance of this wall oven. We really love the convenience you get when connecting this model through SmartHQ, and the precision temperature probe is a great way to cook any meal to perfection. If you ever have concerns or questions, we're always happy to help; thanks for choosing GE to be part of your household! -Charlie@GEA
                                          • Recommended
                                          Good quality
                                          I love my oven. My favorite part is the thing you check food temp with. It’s a plug right there.
                                          by
                                            Love that the racks and inside cleanup so easy.
                                            The fit in my cabinet is perfect. The controls are easy to use and understand. Any spills wipe up so easy . I would recommend this product to purchase.
                                            by
                                              • Recommended
                                              Nice
                                              Haven't tried all the features yet, but so far so good
                                              by
                                                • Recommended
                                                Great Over Overall (A few minor complaints)
                                                Overall, the double oven is great and I’m very happy with it! I love being able to preheat it remotely. However, two things - it takes an abnormally long time to heat up and fingerprints show on the screen and all over the oven very easily. These are not deal breakers but still a bit annoying.
                                                by
                                                  Great reviews, but not 100% satisfied.
                                                  We needed to replace a 30+ year old GE double wall oven. I wanted to replace our oven with another GE, so I researched the oven and was very impressed. I was grateful that GE offered FIT GUARANTEE as I was replacing a 30+ year old GE gas cooktop as well. These two appliances were a huge expense and one I didn’t take lightly. I would like to get 30+ years out of these. The reason I’m not giving the oven a 5 star is that there are a few minor issues that bother me. One is that there isn’t a separate interior light switch for the top and bottom. Both top and bottom lights come on with same button. Second, is that the audible timer is very faint and can’t be heard from another room. I’ve set it to the highest setting. Please follow the instructions on page 9 reference applying vegetable oil on the edges of the oven racks (especially extension racks) for smoother movements.
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                                                    • Recommended
                                                    So Far...So Good
                                                    Love the features, looks great and food cooks fast and evenly. Glad we were able to find this GE brand in a 27" double oven.
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                                                      • Recommended
                                                      So far, flawless
                                                      Bought this over to replace a twenty year old GE oven. So far, it's been great. Convection feature cooks food perfectly. And I love that I can monitor food remotely using the app. Interior space is also much bigger than the old oven. Plus, it's great looking.
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                                                      Response from GEAppliancesMay 25, 2023
                                                      Hello there, We’re thrilled that you’ve been impressed by your gorgeous new oven; the beautiful black finish is sure to look fabulous in any kitchen, and we’re happy to hear that you’ve been getting such excellent use from the convection feature. We really love the convenience you get when connecting this model through SmartHQ, and the precision temperature probe is a great way to cook any meal to perfection. Thank you for making GE Appliances a part of your home for so many years, and please know we’re here should you need any assistance. -MichaelB@GEA
                                                        I’m a baker
                                                        As much as I wanted to fall in love with this oven I can’t. The reviews are correct. It takes a long time to warm up 10-15 minutes. When baking it doesn’t seem to cook my food in the time of a recipe. I have to add more time. I also do not like the feature in which both oven lights are on despite only using one oven. I do like that you can turn off n on the stove from your phone.
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                                                        Response from GE_AppliancesMay 9, 2023
                                                        Hello, We appreciate you taking the time to let us know about your experience, though we hate to hear you are unhappy with it. If your oven is cooking too slow the oven thermostat may need to be adjusted. For more information we recommend referring the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16839 Please feel free to reach out with any other questions or concerns you may have. -Charlie@GEA
                                                          GE Cooker
                                                          Particularly like the roll out rack on the upper oven
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                                                            • Recommended
                                                            Disappointed
                                                            This oven takes a very long g time to preheat. It also puts a lot of heat into the kitchen.
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                                                            Response from GE AppliancesApr 27, 2023
                                                            Hi, Thank you for taking the time to post this review. We're sorry you're disappointed with your new range and can certainly understand why you would need some clarification here. We're happy to help. Please refer to the articles below for some tips and guidance: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16540 We hope this information is helpful. Please let us know if you need anything. Have a great day. - Tierra@GEA
                                                              Showing 1-30 of 1,104 reviews