Customer Reviews for GE 15.5 cu. ft. Top Freezer Refrigerator in Black, ENERGY STAR

Hi there! We appreciate you taking the time to provide us with your valuable feedback. We are so sorry to hear that your refrigerator has become louder and has stopped cooling as designed. We recommend scheduling a service appointment with one of our certified technicians to get these issues resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm Thank you for choosing GE Appliances for your home. We are confident that our technicians will be able to resolve these issues as quickly as possible! - Adrian@GEA

Hi! We appreciate you for taking the time to provide feedback. We are so sorry to hear that you're experiencing your refrigerator door gasjets failing. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA

Greetings! We appreciate you providing us with your valuable feedback. We are extremely sorry to hear that your refrigerator is experiencing strange noises. We definitely understand the worry this causes. We have provided a list of normal refrigerator sounds at the link below. If your appliance is experiencing a sound not listed below, service may be needed. https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.1726773.549904767.1681741593-1839927829.1677869403 We are honored to have you as a part of the GE Appliances family, and we hope to regain your trust in GE Appliances. - Adrian@GEA

Hello - We appreciate you taking the time to write a review. We're glad the freezer is still performing well. However, we're sorry to hear that the refrigerator is not. We understand how disappointing that would be, and we apologize for any inconvenience this has caused your home. We'd love to help you. Please refer to the following helpful troubleshooting guide here: https://www.geappliances.com/ge/service-and-support/faq-refrigerators.htm. Service will be needed if any article's suggestions do not fix the issue. You can always call us, and we'll assist you in any way we can. Also, please know that we have extended warranties as well. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm. We hope you find this response insightful. We're always here if you need anything. Have a great day! -Shayla@GEA

Hello - Congratulations on your new refrigerator, and thank you for choosing GE Appliances. We appreciate you taking the time to write a review. We're glad you are enjoying the performance and quality of your unit. We strive to provide the best that will last for years. If you need anything, we're always glad to help! We wish you the very best. -Shayla@GEA

Hi there, We're truly sorry to hear about the issue you’ve had with your refrigerator not cooling and can understand your concern. We’ll be sending you an email requesting additional information so we can review your situation further. In the meantime, here is a helpful troubleshooting link that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.236464321.1784811694.1645448730-803349494.1628167569 Thanks for reaching out. We wish you had a better experience than this! - Sharon@GEA

Hi there, we're sorry your refrigerator is running louder than expected and that you're having to schedule service on your unit that's less than two years old. This is certainly not the ownership experience we want for our consumers, so we can imagine why you're disappointed. We're wishing you the best and appreciate you bringing this to our attention. Guy@GEA

Hi Al92 - We appreciate the honest feedback and apologize for any difficulties you've had with your freezer fan. It's great to hear you're happy with the refrigerator and we're glad to have you in the GE Appliances family! Please feel free to reach out to us if any questions or concerns come up. Best wishes. - Sharon@GEA

Hi WMX311 - Thanks for the valuable feedback. We apologize for any inconvenience with the refrigerator sound level. Please take a look at page 20 in your manual for normal operating sounds: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60801-2.pdf. We'll be glad to pass along your comments to our refrigerator design team for review. Best wishes! - Sharon@GEA