VeryDisappointedCustomer, I apologize for any frustration and disappointment this matter may have brought to you. Your appliance is covered by a one year limited warranty. For one year from your original date of purchase, we will pay all costs for repairing or replacing any parts of this appliance that prove to be defective in materials or workmanship when such appliance is installed, used and maintained in accordance with the provided instructions. You should not have incurred any costs for service. So that we are able to gain more insight into the matter, and help you properly, please reconnect with us directly for assistance. *Ruth