Hi, TxTrix.
I am sorry to hear that you are not 100% satisfied with your Delta 978-AR-DST faucet. We do appreciate your feedback. Feedback like yours helps us to become a better company and help us to make updates and modifications to our faucets in the future. When using the ShieldSpray feature, please be sure to pull down the wand and place the dish in the center of the bubble area. This should reduce splashing by an average of 90% when compared to a standard spray setting. For more information about this feature, please visit the link below:
https://www.deltafaucet.com/design-innovation/innovations/kitchen/shieldspray
The sprayer will not reset into the spout on it's own. The sprayer will need some assistance to push the sprayer to the spout. Once the sprayer is close enough, the firm hold of the magnet keeps the sprayer precisely into place and hold it there so it stays docked when not in use and doesn’t droop over time.
I've reached out to you via email. Please refer to my email for assistance.
Best Regards,
Rosanna