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Customer Reviews for Basco Classic 44 in. x 65-1/2 in. Semi-Frameless Sliding Shower Door in Chrome

Internet #205463291

Model #CLCH05A4465OBSV

Store SKU #1000527548

Customer Reviews

  • 4.2
    out of 120 reviews
  • 91% recommend this product
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Showing 1-30 of 120 reviews
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The shower door kit is perfect!!!!...
The shower door kit is perfect!!!!
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Response from Basco TeamFeb 1, 2023
James, thank you for your feedback! We are so happy to hear you are enjoying your new door. Thank you for choosing Basco!
  • Verified Purchase
The packaging was missing shims for the door that doesn't...
The packaging was missing shims for the door that doesn't have the towel bar. Also, that door doesn't want to stay all the way closed -- opening about and inch or so, which necessitates putting something there to keep it closed while in the shower.
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Response from Basco TeamJan 16, 2023
Hi Allan, thank you for your feedback. For missing items, please feel free to reach out to our Customer Service Team for assistance so we can make this right. It also sounds like there may be an issue with the installation. Our Tech Team can help walk through the installation process and see what may be optimized to ensure your door stays shut. You can reach us at 1-800-45-BASCO or via inquiry@bascoshowerdoor.com.
  • Verified Purchase
Wrong towel bar inside bix...
Wrong towel bar inside bix
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Response from Basco TeamJan 9, 2023
Hi there, thank you for your feedback. We apologize for the inconvenience. Please don't hesitate to contact our Basco Customer Service Team at 1-800-45-BASCO or via inquiry@bascoshowerdoor.com. They will happily help you with an exchange of the towel bar to ensure you receive the right hardware.
  • Verified Purchase
Nice
Nice looking inexpensive shower door.
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  • Verified Purchase
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Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
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  • Verified Purchase
This door looks great when you remove the black shower...
This door looks great when you remove the black shower door stops on the side. If they had been visible in the product photo on Home Depot's website we would not have purchased these doors. We removed them and put in clear acrylic stops which make the door look high end. What a difference!
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  • Verified Purchase
installation instruction not clear. contractor couldn't figure how to hang...
installation instruction not clear. contractor couldn't figure how to hang doors properly causing leak when showering.
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Response from Basco TeamMay 26, 2022
Hi there, thank you for your feedback. We are sorry to hear about the issues with the installation instructions. Please don't hesitate to reach out to our Basco Customer Service Team for assistance with the installation process. You can email us at inquiry@bascoshowerdoor.com or give us a call at 1-800-45-BASCO.
  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
No instructions. Had to print them online......
No instructions. Had to print them online...
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  • Verified Purchase
Instructions not the best but got it done...
Instructions not the best but got it done
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Our installer put it in yesterday and we are pleased...
Our installer put it in yesterday and we are pleased with the appearance and quality for the price.
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  • Verified Purchase
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So far, we love the doors. They are quality material....
So far, we love the doors. They are quality material. The rolling mechanism works very smoothly. I'd recommend them.
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  • Verified Purchase
The product ended up fine but the directions were missing...
The product ended up fine but the directions were missing a step and the parts list was missing parts and there where incorrect screws sent. All of which we found out after we were finished and had to go back and correct after talking to one of your customer service technicians. Fix your directions!!!
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Response from Basco TeamApr 20, 2022
Hi Karla, thank you for your feedback. This is very valuable to us, and I am forwarding your review to our Operations Team. Nonetheless, we are excited to see you were able to talk to our Customer Service Team, and were able to install your door. We hope you enjoy your new shower enclosure for many years to come, and thank you for choosing BASCO!
  • Verified Purchase
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  • Verified Purchase
The door is very nice upon first glance, but this...
The door is very nice upon first glance, but this is not an easy install. The directions are hard to follow, and is missing a good deal of the details you need to actually get this expensive door into place. The screws that came with it to the nylon jump tracks don't work because they had a pointed tip, not the flat tip that is shown in the directions. The towel bar is not the right size for the doors, so you have to hand cut that part as well, though the instructions don't show that. Installing the towel bar and handles was a massive undertaking. I would not recommend this door unless you have a professional installer or are extremely handy. Way too expensive for how much modification you have to do to the door to get it to work.
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Response from Basco TeamMar 28, 2022
Hi Aaron, thank you for your feedback. We are sorry to hear you were experiencing issues during your shower door installation. If there are incorrect screws or hardware, we apologize. Our Customer Service Team is happy to help and send the correct replacements. You can reach us at inquiry@bascoshowerdoor.com or 1-800-45-BASCO. They are also happy to assist you during the installation process if you have any questions or concerns. We hope you are still satisfied with the result of your installed door, and thank you for choosing Basco!
  • Verified Purchase
1 found this review helpful
Door looks nice. Some parts of directions were missing and...
Door looks nice. Some parts of directions were missing and had to figure out. Otherwise I’m happy with the look.
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Response from Basco TeamMar 22, 2022
Hi Cindy, we are so happy to hear you are enjoying your new Basco shower door! We apologize for the inconvenience with the instructions! Should you ever need the instructions again in the future, please know that you can always reach out to our Customer Service Team via 1-800-45-BASCO with installation questions. Additionally, you may also find all of our installation guides online at www.bascoshowerdoor.com.
  • Verified Purchase
The hardware is good quality. The instructions are bad....
The hardware is good quality. The instructions are bad. Instructions leave out key points, are poorly written, lack professionalism. You need a better technical writer.
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  • Verified Purchase
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