I had two of these installed by a Velux contractor. In year five--last year--one leaked above the LR. Velux sent out the same installer, who blamed the fire prinkler system---which is not even near the skylights, and was found in perfect condition by my insurance adjuster!
Despite the ten-year warranty, and it being only year 5, Velux refuses to fix it! Lots of complaints on BBB re this. I guess they'll next blame aliens! I'll be suing them when the rain stops. Judge E. Smith, Ret.
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Response from VELUXCustomerServiceTeamMar 28, 2024
VELUX is committed to quality and excellence so you can rest assured that our technical solutions team has managed your warranty claim with due diligence. Neither the technician nor the department head found any indication of defects with your skylights during their inspections. It’s my understanding that we are waiting for you to provide some information that was requested in order for your warranty claim to receive further consideration, so please refer back to the communications you received. Thank you.
Jan 16, 2024
Beautiful window
We got a new roof last summer and purchased a roof window that opens manually. It has been working great! We love the design and ease with opening and closing the window. Velux makes great windows, highly recommended.
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Recommended
Customer review from whyskylights.com
Dec 20, 2023
Quiet replacement for a cracked dome skylight. Easy install. Good price and appartent quality.
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Verified Purchase
Oct 19, 2023
So far, so VERY good!
Installation has just been completed. The new skylights add so much more light and, now, also much-needed ventilation into the rooms. They open easily. The look is clean, crisp and contemporary. Very nice!
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Recommended
Customer review from whyskylights.com
Sep 27, 2023
This Skylight is perfect for the room we put it over. Easy to install and doesn’t leak.
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Verified Purchase
Aug 20, 2023
Great addition to the house
I just bought them and installed. That’s the best investment bought rooms( kitchen and sunny room) are very bright and when you open skylights a lot of fresh air and quick ventilation.
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Recommended
Customer review from whyskylights.com
Jun 18, 2023
High quality with power shade
[This review was collected as part of a promotion.] I have had three of these for 10 years with no problems or leaks. Just installed two more with flashing kt, installed and then tons of rain for a week and not a drop of water inside. Also purchased the blinds for these and I;ve mever been so impressed (50 years in the construction business). They fit in perfectly, run with a solar powered motor and a wall remote, the fit was perfect with no issues and they work flawlessly. I would not purchase any other manufacturer.
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Recommended
Customer review from whyskylights.com
Jun 7, 2023
Fantastic skylight
This skylight makes the room! It really does. Only complaint is the separate flashing kit that is needed to install and isn’t included. And it’s $115. Meaning this window costs $365 overall, not $250. So that part was disappointing - but in no way regretting the window - Fantastic light sourch and outlook.
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Recommended
Jun 5, 2023
New bright skylights
Replaced old skylights. Had Velux products before so had great experience with the band. New skylights look amazing. They’re bright & give the room an airy feel. Easy to open. Satisfied customer!
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Recommended
Customer review from whyskylights.com
Jan 23, 2023
Great product
Installed my skylight 10 years ago and no need for maintenance. Till this day no leaks. Absolutely beautiful addition for my dining area. I definitely recommend it. The only thing I regret was not getting the ones with built in shades. But I added powered shades with remote control and solar panels for the batteries.
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Recommended
1 found this review helpful
Sep 12, 2022
20 yr old skylight
Velux say lifetime warranty. Not true. I have 5 20 yr old skylights velux. All but on started to leak. Pro installer, no issue with anything but the garbage skylights. I do not recommend velux. Stay away. Second set in my lifetime. Leaking again. 20 yr max.
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Response from VELUXCustomerServiceTeamSep 13, 2022
VELUX deck and curb mounted skylights have a 10 year product warranty as well as a 10 year No Leak Warranty when installed properly with VELUX flashing. These skylights also have a 20 year hermetic seal warranty for the glass. I'm afraid that we have never offered a Lifetime warranty on any of our products.
Jun 21, 2022
Love The Light and Fresh Air
Had to replace four 30+ year old Velux skylights due to hail damage- two manual operation and two fixed. Love the new clean white interior appearance of the skylights, and ease of operation of the operable units. Looking forward to many more years of Velux bringing us natural light and fresh air!
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Recommended
Customer review from whyskylights.com
Jun 16, 2022
Really quite lovey
I have a sunroom that had 3 very, very old skylights, which were starting to leak. My roof installer put in Velux Fresh Air Skylights as replacements. The glass is so clear, and they look lovely from inside and out. My only qualm is that the screens have a bit of a gap on each side, and I'm afraid little bugs will gain entry. Other than that, they're great!
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Recommended
Customer review from whyskylights.com
Jun 7, 2022
Check them first!
Of course I meant to check each skylight before installation, but it's easy to get behind when you're getting a new roof and managing an entire upstairs renovation. 3 of the skylights were perfect, but the fourth was the worst caulking job I've ever seen- black caulk smeared across the skylight. I have no idea how this got past quality control, so I'm left assuming that there is no quality control. I've cleaned it up as best I can but it still sucks.
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Response from VELUXCustomerServiceTeamJun 7, 2022
Thank you very much for your feedback and the photos. I’m sorry to hear that you had a negative experience with one of the skylights you received, and for the inconvenience it caused. There are quality control checks that occur at multiple points during the manufacturing process, so I’m passing along this information to our Product Management team and they will look into it. It would be very helpful if you could please call the VELUX Customer Service phone number at 800-888-3589 to report the issue directly to us and provide your contact information. Thank you for choosing VELUX!
Recommended
Jun 4, 2022
Great but for one thing
We had these skylights installed to replace very old ones. We chose hand operated ones and, while they work fine, wish Velux had used a crank rather that a turning screw to open and close the skylight. We also chose the solar-powered shade and are very pleased. The reason I gave it a 4 is because of the "screw."
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Response from Customer ServiceJun 6, 2022
We are happy to hear that you are enjoying your new skylights and would like to help you with the operational aspects of this model. If this skylight is within your reach, you can remove the eyelet and use the ZZZ 201B crank handle to easily open it! Please call VELUX Customer Service @ 1-800-888-3589 as it is $11 (plus tax & shipping) You will have this in a few days and be able to enjoy your skylight a bit better!
Recommended
Customer review from whyskylights.com
Mar 28, 2022
Makes the room!
Enjoying the natural daylight provided by our three new Velux skylights
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Recommended
Customer review from whyskylights.com
Jun 24, 2021
Love these two skylights! Vents the cooking moisture and heat...
Love these two skylights! Vents the cooking moisture and heat out of the kitchen. Brings in fresh air without the bugs. I added diffuser and grid support made from fluorescent lighting plastic. Pure sunlight was too harsh.
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Verified Purchase
May 12, 2021
Excellent quality
Purchased this and installed today. Great quality and easy to install.
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Recommended
Customer review from whyskylights.com
Oct 7, 2020
Fits like a glove....
Fits like a glove.
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Verified Purchase
Sep 7, 2020
The skylight fits like a glove on the flashing.
The skylight fits like a glove on the flashing.
Well designed and engineered, NO hassle with alignment or fitting, not often you'll find that the flashing kits fits exact with the skylight.
I bought the 22 1/2 x 34 1/2, my review doesn't seem to go under the size of window I bought, anyways, great buy.
I'm not a contractor, just a handy DIY guy.
Thanks.
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Recommended
2 found this review helpful
Jul 11, 2020
Great skylight, no leaks!
Six trouble-free years with our Velux manual fresh air skylights, and we look forward to many more! I love being able to look up at the trees and sky. Great to quickly cool down the house in the evenings, too.
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Recommended
Customer review from whyskylights.com
May 5, 2020
Very satisfied with the product. Easy to install with the pamphlet guide and video. This is the p...
Very satisfied with the product. Easy to install with the pamphlet guide and video. This is the product with no leak.
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Verified Purchase
Recommended
1 found this review helpful
Jan 17, 2020
Just tested the hook.When I started to turn it by the rod, then it broke into 3 pieces right away...
Just tested the hook.When I started to turn it by the rod, then it broke into 3 pieces right away. The hook is made by plastic which can not bear the twisting. Now I need to climb a ladder and use my hand to twist the hook manually every time I want to open the sky window.
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Response from VELUXCustomerServiceTeamJan 20, 2020
We are sorry to hear that this has happened and will be happy to provide you with a replacement. Please call our Customer Service team @ 1-800-888-3589 so that we can get your skylight back in working order again.
8 found this review helpful
Oct 21, 2019
We had 2 cracked dome plastic skylights that were over 25 years old. Now buying the domed type co...
We had 2 cracked dome plastic skylights that were over 25 years old. Now buying the domed type costs more than the flat glass, so we ended up buying 4 to make them all match. These VELUX Fixed Curb-Mount Skylights fit perfectly over our existing curbs! Installation was super easy. The flat profile looks so much better from the outside. And the clear glass really brightens the room!
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Verified Purchase
Recommended
3 found this review helpful
Oct 20, 2019
Bad advice
My roofer ordered a manual fresh air skylight, there are several things that let us down. The only hand crank is designed to be used with a pole. Our light is at standing height and opening the light with the small crank attachment (only one included) is daunting and undesirable.
The wall mount worked out of the box but when I tried to hook up the included wifi connection with the instructions on the directed app the switch no longer works. Very disappointed!!
The window is stuck in the down position.
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Response from Customer ServiceOct 21, 2019
Hi Tim. VELUX manually venting skylight will come automatically with an eyelet or loop, but you can obtain a crank handle for situations when the skylight is within your reach. You will just need to loosen the set screw on the loop and place the crank handle on the stem/shaft. We can help sync your skylight shade to your wifi gateway that was with your skylight by calling our Technical Support team @ 1-800-888-0361. This group is available to help you troubleshoot this issue: Monday-Thursday from 8am-7pm and on Friday's from 8am-5:30pm EST. We look forward to your call and in getting your solar powered shade functioning properly with the VELUX Active app on your smart phone. We hope that once this matter is settled, that we can turn your opinion of VELUX from a 1 star to a 5 star experience!
Customer review from whyskylights.com
Jul 3, 2019
We installed a pair of 22.5" x 22.5" solar-powered, fresh-air venting skylights to replace a much...
We installed a pair of 22.5" x 22.5" solar-powered, fresh-air venting skylights to replace a much older fixed skylight in a vaulted ceiling.
UPS delivered both units in perfect condition, arriving here in Hawaii within a few days of it being shipped. The only qualm was finding quite a bit of plastic shavings trapped between the screen and the glass of the skylight, as though it was never cleaned out before testing and packaging the units. Those were easily swept out before the final installation.
The installation was easy enough. The most difficult part was finding the "on" switch. There's an opening along the bottom, inside edge of the skylight, and the small red sliding switch was recessed well within that opening. I had to use the blunt end of a barbecue stick to move the switch to the "on" position. After that, programming the remote to operate this solar-powered skylight was simple.
The existing curbs for the original skylights were actually slightly undersized which meant additional framing had to be added to the outer perimeter of the original curbs. While this meant the skylights were a perfect fit, it also meant that the screens can't be removed -- because the original light shaft is smaller than it should be for this skylight. We didn't want to cut into the roof and build a whole new curb since the existing one was working fine and wasn't leaking at all. And it's not a big deal that the screens can't be removed. It can still be cleaned when necessary.
What caught our attention, when we were looking for a skylight that could be opened, was that these automatically close when it starts raining. We were concerned that one day the skylights would be accidentally left open during a typical unexpected Hawaiian rain shower. Testing it with an artificial rain shower from a garden hose proved that it works as advertised.
The skylights open and close slowly, taking around 70 seconds to fully open or close.
The best part is that these venting skylights keep hot air from building up due to the vaulted ceiling, and allow the fresh tradewinds to circulate through the room.
Time will tell as to how well they hold up. But they worked perfectly the moment they were in place.
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Recommended
4 found this review helpful
Jun 22, 2019
Easy install and it really brightens the room!
Easy install and it really brightens the room!
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Verified Purchase
Recommended
May 21, 2019
We had to replace our skylights when having our roof redone. These were the closest dimension we ...
We had to replace our skylights when having our roof redone. These were the closest dimension we could find and they turned out beautifully.
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Verified Purchase
Recommended
2 found this review helpful
May 15, 2019
Well made, easy to install. Recommend curb mounted application when installing into existing raf...
Well made, easy to install. Recommend curb mounted application when installing into existing rafters that might not be spaced per required rough opening.
Window crank and function could be improved, ie eight repetitions opens the window an inch (something like that but don't quote me) and the crank is a loop, like the end of an eye hook.
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Verified Purchase
Recommended
1 found this review helpful
Apr 9, 2019
Very pleased with my Velux skylights! Well-made and carefully packaged. Instructions were extre...
Very pleased with my Velux skylights! Well-made and carefully packaged. Instructions were extremely detailed and clear. Installation was straight-forward. The lights have been subjected to several heavy rains already, with no leaking whatsoever.
Highly Recommended!