Customer Reviews for KitchenAid 12-Cup Programmable Coffee Maker with Thermal Carafe in Onyx Black

We bought this KitchenAid KCM111OB a few years ago because we were please with our KitchenAid Fridge, Dishwasher, Hand Mixer, and Stand Mixer K5SS. We used it primarily in the winter, always kept it clean with hand washing and descaling. Until a few months ago it made great coffee. I filled the coffee pot as usual and put it on our formica counter to check the level. When I lifted the pot the entire bottom of the glass pot burst off right at the bottom of the handle and I had 12 cups of water all over the place. I can't tell you why this happened but looking at the pieces, the glass looks awfully thin. Look at the picture and you can decide.

I bought this yesterday, carefully read directions and out of 8 cups got 6 cups with grinds overflowing from basket. What a mess! My wife and I are very disappointed.

[This review was collected as part of a promotion.] Bought 2 weeks ago after having a KitchenAid coffee maker for 10+ years. This new unit leaks when making coffee- leaking is not from water tank/filter - but when the brew unit receives water from the tank...this is evident as the residue is water not combined coffee brown. I have Emailed this concern to KitchenAid, hopefully they will address by providing a fix or replacement! This unit isn't cheap...comparably speaking. I purchased because of prior satisfaction and all of my kitchen appliances which are either KitchenAid or Whirlpool Gold, so the expectation of superior quality is a given (side by side refrig, dishwasher, over range microwave & blender).

Pour spout is terrible I wasn’t going to leave a review, but every time I use my coffee maker...I get more and more disappointed with the make of this product. 1- EVERY SINGLE TIME I go to pour a cup of coffee....the pot leaks coffee all over the place because the lid on the carafe is offset. 2nd....when you lift the top to add your fresh coffee, water dribbles all over the machine (I always have to put a paper towel under the lid to catch the water). I want a coffee maker that I can use without having to continuously clean up after it, and having to clean up after each cup of coffee I pour. For what I paid for this coffee maker, it’s very disappointing.I’d return this....but sadly, I can’t find my receipt and extended warranty.

I have had the machine for 6 months so now I think i can give it a fair review. It works and makes coffee. However, its poorly designed. When you open the lid after the coffee is made condensation pours all over the top and runs off on the counter. If its stored on a counter top that has over head cabinets you'll need to slide it out each time to use it. The clock does not keep time, it constantly is slow so you cant count on the program settings to work. The pot is designed so that when coffee is poured into the cup more condensation run off the edges and makes a mess every time. I would not purchase this again.

[This review was collected as part of a promotion.] I had bought 2 of the Ninjas same exact machine and they both broke down with in a month of each other so I gave this one a chance and it works great

I just bought my second one for our city apartment. While I would love to see a redesign of the original carafe as a merger with the current replacement, that is a small quibble. Favorite feature is the "bold" button to get the most from the coffee. Also like the audio beep for start and finish of the brewing cycle. When I was searching to replace my coffee maker, this was the best for aesthetics, features, and overall size.

I love the coffee pot. But lately ive been having trouble with the water tank. Theres a screw/pin sticking out and its runbing on the plastic tank digging into it. Anyone else have this prob

My coffee maker is terrific. It's stylish and it makes better coffee because it makes it hotter than our old one. I shopped extensively and this one had all the features I wanted at a reasonable price

I received the coffee pot as a gift and I had to return it to Kitchenaid twice for issues with the brew basket. The spring was not low enough to fully engage the carafe so the water would not drain. Coffee grounds would spill out over the brew basket and down into the carafe so every cup of coffee was gritty with grounds. Very disappointed in the product, however Kitchenaid customer service is amazing! They walked me through the process to verify that it wasn't user-error and when it wasn't they promptly sent me a replacement- when the replacement did not work either they sent me a different model all together. I'm waiting on that one to arrive and have higher hopes! :)

I bought this a month ago. It makes a great cup of coffee. I like a good strong cup and the bold feature allows you to do that and use less coffee. I also like filling from the container at the back of the maker instead of from the coffee pot. The charcoal filter allows for a clean coffee flavor. I am Very satisfied.

We recieved this coffee maker as a gift late January, 2016. I like it better than our old Cuisinart. It makes great coffee, but you can not pour a cup of coffee without coffee dribbling down the pot. This leaves little puddles on the table or countertop. It's not a big puddle,as in the picture, but is still aggravating. That is why I cound not recomend it to a friend.

After the previous coffee maker didn't work for me after a month of use my girlfriend and I went looking for a decent one. The options on my KitchenAid Coffee Maker were much more superior to the other models displayed around it. The pricing was good, and after I brought it home I thought it was a steal. What a wonderful addition to my little kitchen. Thank you KithcenAid for a great product.

[This review was collected as part of a promotion.] Recently purchased and love it. I know when I get up in the morning my coffee is ready.

[This review was collected as part of a promotion.] Great features, except you can’t reheat coffee when it’s done with 2 hours keeping warm!!!!

Can't use it handle on the pot broke can't find a replacement.

[This review was collected as part of a promotion.] Bought this to replace an older kitchenaid coffee maker. It is easy to use, brews quickly and the coffee tastes great. The water tank pulls off the back so no worries about being a sloppy pourer.

[This review was collected as part of a promotion.] This was a gift that I had been wanting for sometime. And my kids and husband got it for me.

[This review was collected as part of a promotion.] Works great love the timer feature for early morning wake up

[This review was collected as part of a promotion.] Works fine but the clock feature stopped working a few months after we bought it.

[This review was collected as part of a promotion.] Replaced one I had for several years works great. Use timer feature a lot.

The coffee maker performs just fine. However due to long term some parts have reached their limit. I am unable to locate replacement parts, in particular the glass carafe. I have attempted to call KitchenAid but the wait time is over 15 minutes.

[This review was collected as part of a promotion.] Brews great coffee! Brews slower, but is super hot and stays hot! Once programmed (learning curve), easy to use!

[This review was collected as part of a promotion.] I Bought This Item Because I Have Other Kitchen Aid Items

[This review was collected as part of a promotion.] The only changes that I would make on this coffee maker would be an easier way to set the clock and automatic brewing cycle, and the proverbial problem with the pouring spout. Otherwise, I enjoy the experience in owning this product.

[This review was collected as part of a promotion.] I am very happy with the replacement KCM1202. The previous I had problems with. The clock would run 5 minutes fast each day and I had to keep resetting time. The CLEAN light came on and I could not get to go off screen. The replacement KCM1202 has been perfect and makes a good cup of coffee with its features. Love the stainless steel design.

I Bought that coffee maker and after 5 months the coffee maker stop to poor water. Definitely do not recommend!

[This review was collected as part of a promotion.] Got this replacement about a month or so...maybe longer... When I poor my first cup all is fine....the second cup about 2 times a week..comes out super hot!!!! And I like my coffee hot...but I am talkin HOT HOT HOT Twice the coffee would not go on...I played with the controls ...unpluged ect and it worked like nothing was wrong. I have been using KitchenAid for a long time howerer these last two pots...not so good...I know you have spoiled me in the past but guess not used to these problem.

[This review was collected as part of a promotion.] The coffee maker makes it fast is hot but the clock wont keep time and this thing leaks like crazy.its been replaced 3 times for the same issue.dont recommend this coffee maker

[This review was collected as part of a promotion.] I usually have great luck with kitchen aid. Not on this. first the clock doesn't keep time. it loses a couple minutes a day. returned the first one, second one was the same thing, probably have a dozen digital clocks in kitchen that all keep time correctly. second the basket is cheap and finickey.