Questions and Answers for Samsung 31 cu. ft. Mega Capacity 4-Door French Door Refrigerator with Dual Auto Ice Maker in Stainless Steel

A:  There are 4 area where lights should be and only the top freezer drawer left has a light. The bottom drawer is completely dark.

A:  Hi Carol, Yes, the bottom freezer has internal lighting. Have a great day! Chrystel

A:  Hi Ashley, After you turn on the refrigerator, let the ice maker make ice for 1 to 2 days. Over that period, throw out the first 1 or 2 buckets of ice the ice maker makes to ensure all impurities have been removed from the water line. Have a great day! Chrystel

A:  Hearing about your experience with a brand-new fridge must've been disappointing. We're always available to help, Timmy. Samsung refrigerator lights do not turn on: https://www.samsung.com/us/support/troubleshooting/TSG01109322/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146669951, to help our team pull up your information. Have a great day! Chrystel

A:  Hi Dandy, Yes, you can put a gallon of milk in the door bins. Thank you for choosing Samsung and have a great day! ^Rainly

A:  Hi Nicol, The refrigerator space is 23.3 cubic feet. Have a great day! Chrystel

A:  Hi Marie, Yes, it needs to be turned off. I have shared the instructions for replacing the water filter. Please see the guide below. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Have a great day! Chrystel

A:  Hi Marie, This Samsung refrigerator's ice maker bucket is built-in and cannot be removed. It should not be used to store food because frozen food can damage the ice maker, especially when opening and closing the door. You may remove the bins on the ice maker for cleaning purposes. -Kimberly

A:  Hi Nikki, Yes, the refrigerator drawers and doors can be detached to fit through the door. I have shared the manual for the door and drawer removal instructions. Kindly read through pages 24-32 for reference. User manual: https://downloadcenter.samsung.com/content/UM/202310/20231026150425412/FDR_RF6500C_4Door_MANUAL_WEB_DA68-04752P-00_EN_MES_CFR.pdf To better assist you with your query about the installation, please get in touch with our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST). They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day! ^Chrystel

A:  Hi there, Yes, those are the upper and bottom freezer drawers. Have a great day! ^Chrystel

A:  Hi there, No, the ice scooper is sold separately. If you wish to purchase the ice scooper, please contact our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order. Have a great day! ^Chrystel