Questions and Answers for Samsung 31 cu. ft. Mega Capacity 4-Door French Door Refrigerator with Dual Auto Ice Maker in Stainless Steel

A:  Greetings, The HAF-QIN is the compatible water filter for this refrigerator. Thank you and have a great day! -Ricardo

A:  Hi Roger, Yes, the minimum clearance requirement is only 35 3/4 inches. Thank you and have a great day! -Ricardo

A:  Hi Eddie, The middle drawer of the refrigerator is a freezer. Here is a link to the user manual, kindly go to pages 16 - 18 to learn more about the parts of the refrigerator. User manual. https://downloadcenter.samsung.com/content/UM/202310/20231026150425412/FDR_RF6500C_4Door_MANUAL_WEB_DA68-04752P-00_EN_MES_CFR.pdf Thank you and have a great day! -Ricardo

A:  Hi there, Thank you for the opportunity to help you. The water filter model number for the refrigerator is HAF-QIN. Have a great day. ^Aloe

A:  Hi Rocstoy, To set the temperature of the fridge, please see pages 41-42 under the Operations section of the manual for more details. https://downloadcenter.samsung.com/content/UM/202310/20231026150425412/FDR_RF6500C_4Door_MANUAL_WEB_DA68-04752P-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

A:  Hi Genie, Yes, this refrigerator model has a single cooling system. -Kimberly

A:  Hi Derrick, We are aware of how you feel about your ice maker, which stopped working. Let us assist you. We recommend checking the resources below for steps on why the ice maker suddenly stopped working. Please check the embedded words and watch the video fully. The Samsung ice maker is not making any ice. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146718167) to help our team pull up your information when you message us. Thank you. -Kimberly

A:  Hi Derrick, Here is a link to help you with the ice maker. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Have a great day. ^Aloe

A:  Hi PamSt, No, this refrigerator model is only available in Stainless Steel. Have a great day! Chrystel

A:  Hi there, We highly suggest setting the temperature to the coldest setting, and please wait for about an hour. Then, the freezer will be slightly chilled, and the motor should run smoothly. Please wait until the refrigerator reaches the set temperature before using it. Have a great day! ^Chrystel

A:  Dear Valued Home Depot Client, To better assist you with this query, please contact our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST). They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day! Chrystel