Questions and Answers for KOHLER Devonshire 4 in. Centerset 2-Handle Mid-Arc Water-Saving Bathroom Faucet in Vibrant Brushed Nickel

A:  4" centerset refers to the distance between the hot and cold water inlets coming into the bottom of the faucet from center to center. The two outside holes in the countertop (typically there are three) will also measure 4" center to center.

A:  Hi, this is Laura with Kohler Co. I am happy to assist you with your question. A widespread faucet will measure 8" on center or 8" from the center of the hot handle on the left, to the center of the cold handle on the right. A centerset faucet will measure 4" from the center of the hot handle on the left, to the center of the cold handle on the right; it will also have an escutcheon that both handles and the spout are attached to. A single control faucet will have just one hole but may include an escutcheon or have an escutchoen available for purchase that will cover additonal holes in the sink that were drilled for a centerset faucet. Thank you for choosing KOHLER.

A:  No, the finish on this model is brass.

A:  Hi, this is Laura with Kohler Co. I am happy to assist you with your question. While this faucet has a mixture of components of different materials which include metal and plastic, it is primarily brass. The escutcheon is also brass. Thank you for choosing KOHLER.

A:  Decor1, my name is Sarah with Kohler Co. I'm glad to answer your question. Yes, the handles can be replaced and ordered in Polished Chrome. You can view the service parts for this faucet on our website: https://bit.ly/2UCcG1E. If you have any questions, please call our Customer Service team at 1-800-456-4537 (M-F; 8am-5pm CST). Thank you for choosing KOHLER.

A:  The link below is a genuine replacement parts dealer for Kohler. Check the site to see if they have the chrome handle option - the search is by model number https://www.ereplacementparts.com/

A:  Yes it's nickle

A:  Hello Abqpat, my name is Tiffany with Kohler Co. I am happy to answer your question about the Devonshire faucet. The faucet including the base is made of premium material construction for durability and reliability. Thank you for choosing KOHLER.

A:  Yup. It's a great faucet.

A:  Yes, the base is metal.

A:  Kohler usually makes it easier to install. This was no different than other brands that are much less expensive.

A:  Hi, this is Laura with Kohler Co. Please call our Customer Care Center at 1-800-456-4537 (M-F, 8am-5pm CST) so we can be sure we understand your question correctly. Thank you for choosing KOHLER.

A:  Jenn, my name is Jessica with Kohler Customer Service. We are sorry to hear of the issue you are experiencing with your Devonshire faucet. We would like to speak with you further so we can help provide a resolution. Please call our Customer Care Center at 1-800-4KOHLER (1-800-456-4537). Thank you for choosing KOHLER.

A:  I took the water saver device off. That resulted in a uneven flow that splashed all over.

A:  Hi, this is Laura with Kohler Co. I am happy to assist you with your question. Yes; this faucet complies with low water laws. It produces 1.2 gpm. There is no bypass to allow more flow. Thank you for choosing KOHLER.

A:  Jn250, my name is Jessica with Kohler Customer Service. We are sorry to hear about the issue you are having with your K-394-N4-2BZ. We design our products with customers like you in mind. We would would be glad to send you a new valve. Please call our Customer Care Center at 1-800-4KOHLER (1-800-456-4537). Thank you for choosing KOHLER.

A:  Yes. Call Kohler and tell them the problem and they will send you the parts and instructions

A:  Hi, this is Laura with Kohler Co. I am happy to assist you with your question. This is a centerset Devonshire faucet; both valves under the handles are included with the faucet. An error report has been sent in to have this correct on the website. Thank you for choosing KOHLER.

A:  No, the valve is referring to the shut off valve underneath the sink. If your plumbing is 15 to 20 yrs old it might be a very good idea to replace those valves. The good ones are about $8.0 / pc. The best way to tell is to look underneath the sink , do you have the old copper lines or are they the newer flex lines?

A:  Mary, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. The K-393-N4-BN is only available as the 1.2 gpm and can be lowered to 1.0 gpm but not a higher flow. Thank you for choosing KOHLER.