Questions and Answers for American Standard Cadet 3-Powerwash High-Efficiency 2-Piece 1.28 GPF Single Flush Elongated Toilet in White, Seat Not Included

A:  Hello, Thank you for reaching out to American Standard. I'm sorry to hear that you're having issues with your American Standard Cadet toilet. It does sound there may be an obstruction somewhere. Please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to do some troubleshooting with you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team

A:  Yes. This toilet is easy to install and flushes very effectively. Highly recommend.

A:  Yes I installed it with a flex hose    It’s a great toilet 

A:  Stell, Thank you for reaching out to American Standard. Yes, the Cadet system is the same and functions the same. Sincerely, your American Standard Consumer Connection Team

A:  The water tank and parts are same for 1.3 gpf model for standard rough-in toilets. It just the commode/bowl piece that are different heights. With that said, it is absolutely best toilet I have installed in my house. I was initially apprehensive that I may have to flush multiple times, but that has never happened. And my water bill has drastically gone down.

A:  BIDET, Thank you for reaching out to American Standard. Yes, any of our bidet seats will work with this model. Sincerely, your American Standard Consumer Connection Team

A:  MikeS58, The correct trip lever for the 4021.101N tank is 7381145-200.002. Sincerely, your American Standard Consumer Connection Team

A:  Yes it comes with everything you need to install toilet, you will have to provide the water line 

A:  Yes it comes with everything you need to install the toilet (wax ring, floor nuts and bolts, tank bolts and nuts, tank gasket etc). The only thing you need to purchase separately is the hose from water supply to the tank.

A:  Thanks for the question on the American Standard Cadet 3 toilet. Yes, it will come with all the mounting hardware as well as a wax ring kit. The EZ install kit is a long plastic handle that allows you to tighten down all the parts with the included tool. Your American Standard Consumer Connection Team.

A:  Wax ring and new hardware included, but not the adapter flange

A:  Kellygrenchik, You will need a little more water in the bowl to stop the splashing. Please make sure that the water level in the tank is 1/2" below the overflow tube, you can shorten the chain if there is room to and make sure water is coming out of all of the rim holes. Sincerely, your American Standard Consumer Connection Team

A:  No. Ours does not.

A:  Thanks for the question. You should only have to hold the handle down for approximately 1 second, until the flapper reaches its full open position. There are various troubleshooting steps we could go over if you connect with us. Such as making sure the water level in the tank is set correctly among others. Your American Standard Consumer Connection Team.

A:  No must be defective

A:  No. Once you push the handle completely down the flange should be raised and tank should empty without having to hold the handle. I would suggest that maybe the chain from the flange to the handle needs to be tightened up a bit so there isn't so much slack. Maybe there is too much slack in the chain so when you flush the flange isn't opening up all the way.

A:  I have had mine for several years and I do not have to hold the handle down when I flush it.