Questions and Answers for Pleasant Hearth 23 in. Electric Log Set with Heater

A:  The noise level is low.

A:  It’s not the fan, it’s the motor that turns the light effect.

A:  No, the fan is not very loud.

A:  You can hear the fan ..But it it's not loud.

A:  Hello, yes mine is very quiet. You can hear the fan but I do not think it is loud. One thing to add: the fan is only on when the heater is on. The flicker flame does not use the fan...You have a choice of either using the flicker only or the flicker in combo with the heater.

A:  Hello, I would think not. The remote is not comparable to a television/DVD/VCR remote. It is a very inexpensive one similar to a remote that the flame less candles use and is really not of good quality...

A:  Yes I have the same thing that you have the reason why I purchased this blows outwards it sits right in my fireplace it look so good .

A:  Yes, the heat pushes out from a vent in the lower front of the unit. My fireplace has a drop-down from the hearth. I bought bricks and placed the unit on these so that the heat would move out freely.

A:  Not at all gust take out box and plug it in .

A:  Hi, I just unpacked mine and plugged it in. No assembly required..

A:  I don't think so. It's like your hairdryer except a little less heat

A:  Yes, it appears to be...

A:  I think it is just like you hairdryer except a little less heat.

A:  My crude measurement is 6 feet, (I was not going to move all the things needed to get a precise measurement)

A:  I have sort of permanently installed this in my fireplace and had to alter the cord a bit. But as I remember it was originally about 5 to 6 feet long. It is a very good quality heavy cord...Sorry I could not give an exact length...

A:  Yes it may. I have glass doors on my fireplace with a circulating fan. I was able to thread the cord under the glass doors and hook it up to the existing wiring under the front grill. A friend also bought one last year and they do not have glass doors or a circulating fan. They were able to just lay the cord out of the side of the fireplace and it does not look too bad...

A:  Hi Mike, yes, this electric fireplace log set does need to be plugged into an electrical outlet. Many electrical fireplaces have an outlet located in the back of the unit for easy accessibility.

A:  Caitlin, you can place this electric log set within your faux fireplace as long as it meets the clearance from combustibles recommendation located within your manual. - GHP Group Customer Service

A:  Yes it will work nicely in a faux fireplace, but might be on the noisy side when you run it.

A:  We're sorry to hear that! Please reach out to our technical support team by phone at 877-447-4768 or through email here: http://www.ghpgroupinc.com/CTUS.html and we'll be happy to help you resolve this issue. - GHP Group Customer Support

A:  Yes you do have a remote control you sit back in the chair you have just the lights and you have a adjustable blower in your yes y love it