Reviews for Yulee #6921

Every time I have visited my local Home Depot, I leave in a great mood along with everything I was looking for.

Today I had to special order a door which I kind of guessed would be the case. I have not had any customer support from our local box stores so I decided to drive down to Yulee Fl, about 1/2 hour away. The roads have been resurfaced and the ride enjoyable. Upon arrivial I actually had store associates ask if I needed help. That was a first. Next I proceded to the Door and Window section where Ms Rita took over and provided one of the most helpful, interesting and down right fun to talk to exchanges I have ever had in shopping for a door. Ill be giving them all the business I can from now on.

Stacey at customer service desk went the extra mile to help us out on Saturday. She was nice and friendly and willing to help in anyway she could. Good job Stacey. You are the reason we will return. Thanks

Yulee Home Depot has the best Customer Service Desk ever! All the staff are consistently so helpful and nice. I really like this store!

On a very busy and stressful morning recently, when our family was about to relocate out of State, I was trying to return some unneeded packing supplies that my husband had recently purchased. (Needless to say, he doesn't save receipts, and I did not have the credit card with me that he'd used to buy the items. The movers were just then arriving, and my husband was calling me to "forget the return and come home quick"...) The employee who helped me, named "G.W.", was super patient and understanding, and refunded my items and gave me a store card to use at any Home Depot once we got moved. THANK YOU, G.W., and Home Depot...This excellent customer service is why I will keep coming back!

Had sprinklers installed many years ago and they still carry the same brand name which i was very pleased.

Customer service is always excellent. This location keeps a good stock of products as well.

I went into Home Depot to find something, Couldn't find it in the store so I went to customer service, I was immediately greeted by Valerie she offered to help me find what I was looking for, turns out it isn't sold in stores but she offered to help me order it, The whole process was less than 5 min. and she had it delivered straight to my house in 2 days time. I couldn't be more grateful for her help. Thank you Valerie, you are awesome!!

I would like to acknowledge three of the most amazing Yulee, Home Depot employees, Stacy, in customer service, Carl and Risa in major appliances. Helpful, helpful sales people who go above and beyond to help you in your big purchase.

I always get great service from the Yulee store. I won’t go back to Lowe’s. Keep up the great work!

Had a fraud package delivered this week. Took it to my local HD store #6921 to see how they might help me. Trina at Customer Service went out of her way to help sort the issue & get it deleted from their system. Thank you, Trina!

I just moved here and I found this store to have a lot of what I need and I will definitely be returning to this store soon to get some more of what I need. Thank you for keeping your store stocked and your staff was very supportive and friendly.

I found the staff courteous, knowledgeable and willing to be helpful. As to the Military Discount policy I found it cumbersome versus other options from similar stores in the neighborhood.

Found flooring within our budget to suit our need. Sales associate helped us select a product that we liked.

Chris in appliance was a wonderful lady. She made sure me and my husband got everything we wanted within our budget. She also answered every question we had and she made sure we got everything we needed before we left. She was also patient and showed that she cared. I would definitely go to her for any questions you have about the appliances.

Every time we are in this store location it's a great experience. We always find what we need and the selection is big enough. We've purchased tile flooring and most recently a quartz counter top.

The cashiers in this store are awesome. The garden section is also quite nice.

Had to have took unlocked to buy, they took it away and told me to get it at customer service. Went to counter to be ignored, only one there. Listened about how the new phone system sucks fir 10 minutes or so. Just to buy a tool because of low life scum thieves. I have an idea, hire security for the exits or use the people at customer service since they ignore customers anyway. But instead you treat customers like thieves and install a sucky phone system apparently.

I bought 34 12x12 inch paver stones & 3 bags of gravel. I was passed by 4 employees who did not offer assistance even when I had to climb on a cart to reach the stones. No assistance was offered at checkout, not even a bag for the small things I purchased. Very disappointing experience. The only time an employee showed up is when my spouse's mobility cart died and started beeping, yes the loud beeping was annoying so they came and got it, but it wasn't difficult since it was right at the checkout. What has happened to customer service? I'm not asking for extraordinary acts, just the basics.

Had put off buying new carpet, dreading the process. Mike and everyone in flooring is awesome - Thank You!

I asked for military discount and the cashier informed me that the only way you can get a military discount at Home Depot is to download their app. I asked him what if I don't have a mobile phone how does one request the discount. He had no answer. He said it was corporate policy. SINCE WHEN HOME DEPOT?

I was so happy to meet Christina Maddox Dickerson,Flooring Specialist !!!!! I really don't think men really listen. So I was grateful for a woman was there to help me. Christina helped me by explaining types of carpeting. Padding and heavy or light traffic carpeting. Very knowledgeable, smart,friendly. She went above and beyond to help you. SHE DOESN'T WALK AWAY TO LET YOU HANGING! SHE HELPS!!!!

On this trip I had to buy a washer and dryer.. I know absolutely nothing about washers and dryers. I did not even know where to start to look, what the differences and sizes were, or any of the new features they have to offer nowadays. The associate that helped me the most was Chris, she was as sweet and loving woman willing to answer all my questions. It was nice having someone on my side to help me in selecting my new washer and dryer. And everything for all the information she gave me and taking the time to truly talk to me about them.

I went in for an online order pick up and there was an issue with the order. Martha, Patrick, and Ari were a pleasure to work with. They went above and beyond to fix my issue talking with me throughout the whole process. Overall, I left a happy customer who will be returning because of this experience! Thank you!

Valerie at the customer service desk is extremely nice and helpful, She will go above and beyond to figure out how to get what you need.

By far better organized shelves and helpful employees. Employees who seemed eager to help and satisfy without being pushy.

I got the perfect set of hedge trimmers for my home lawn care, plus it came with a powerful battery and charger!! Beyond satisfied with my purchase!

Employees were rude/acted like we were bothering them/bad attitudes!

I was loading some sod that I just bought, and Rob came by and started helping me without being asked. I offered him a tip, and he politely said no thank you.

I needed help in removing a broken blade from my recipricating saw. Thanks to Cookie who sought help from Rob, another Home Depot employee my problem was resolved. Then Rob helped me select a new blade. Love it when you can get help from folks who know what they are doing.