Reviews for Westerly #4284

One associate helped me buy a product. He showed me the item on sale which I choose to buy. When I was rung out at the service desk the product did not ring up on sale. The associate looked online, said it's never been on sale. There was a big price tag next to the product in the store. He would not call the person that helped me to verify the price. Basically he said too bad. If I wasn't in a rush I would of called a manager and complained but I had to get to work. I've never had problems with Home Depot in North Kingstown or Coventry. This was the first and last time I will ever go to the one in Westerly. And I do go to Home Depot at least 3 times a week. The person who made my keys and showed me to the product was awesome. Your customer service representative needs retraining.

Some really helpful associates but many more who are not helpful. Very long wait times as in some departments only one person is able to take orders or offer assistance. Store is clean and well stocked and if you get the right person in the right department you can get some great advice. Seems to be a management issue I hope will be corrected.

Great store in general.............always a pleasure to shop there!!

Would not exchange my purchase with a recipe, not a return, but an EXCHANGE

Very helpful staff. However it is a smaller homedepot. Call ahead sometimes they are out of Nich items

The store is always clean and the employees are also very helpful and friendly. I enjoy my trips there.

I had a excellent experience purchasing a dryer. Sales woman was smart and very helpful!

Bernie in carpet sales was exceptional. He truly cared about my purchase and that I made the best choice for my home .

Friendly, knowledgeable staff with a home town feel. I previously wasted time over-analyzing options on the internet. Helpful staff at the store helped me find what I needed, answered my concerns and I left with a gas range for a good value to be delivered on a reasonable schedule. Now there's more time to jump on the honey do lists!

The employees are very friendly and helpful. I think you should give them all a "BIG CHRISTMAS BONUS!"

Convenient, clean, knowledgable and friendly associates.

Very nice store helpful people well designed floor plan ,products located in nice order, neat and clean throughout the store.

I waited in line for nearly an hour in the appliances section. I was ready to spend thousands on a new washer and dryer. The sales rep never once acknowledged me and spent the entire time working with one customer. She never apologized for the delay, called for help or offered an update on when she would be able to assist me. There were several other people in line as well in the same department. Other employees walked by and said they couldn't help because "it wasnt their department." Eventually myself and the others in line just left without buying anything because we were so frustrated. The sales rep could have cared less.

Best Depot in SE CT and/or western RI

Bonnie was not only helpful to directing me to a product, but also remembered me and inquired about my success at locating the product at checkout. Bonnie is always kind and considerate when I shop at the store. Thank you!

The Westerly store staff is knowledgeable and extremely friendly!

This store is neat and clean. Most departments are staffed but they are not always visable. What this store has that beats the rest, they have a front end representative that can move mountains to help you out. PINA is their superstar!!

Found the item. Couldn't figure out how to check it out at the register. The nice guy there helped me through the process!!

Our cashier, TAYLA, was very helpful, and went to the shelves to find us some equipment to substitute for other equipment that was out of stock. She charged us the smaller price that we would have had to pay if the smaller product had been in stock.

The staff is always helpful and knowledgeable

I have a great experience at Home Depot in Westerly Rhode Island. Everyone seems to really like their jobs and they enjoy helping their customers. No matter what I have ever needed they always rise to the challenge.

My husband and I came to purchase a washer, dryer and oven. We worked with Alex and her service was amazing. She was patient, informative and truly made this experience top notch. She made buying appliances easy and ensured that we had what we needed for our house!

The store was clean, neat, organized. They have friendly and knowledgeable staff. Prices are good too!!

Need better help in some areas

Not a bad place to shop for home-improvement materials. Something that frustrates me is while being waited on the employees are having detailed personal conversations amongst themselves. I think that is completely inappropriate and should be handled. I don’t need to hear their personal conversation while I am waiting to be checked out or having a return completed. Several times I’ve had questions I needed answers to and I felt as though I was going to interrupt their conversation by asking them a question, so I didn’t bother asking. I think the managers need to step up their game and start holding employees accountable for their actions. Other than that, I felt my experience there was satisfactory. It’s a home improvement store, you will find pretty much everything you need.

Great customer service!

Everything we needed and the guy at the self-checkout kiosk was extremely helpful since we had 30 of one item and 4 of another that would have been hard to scan. We breezed through!

Rude employees simply ruin any shopping experience here. Although there are some wonderful employees as well, the experience you have with them are not worth what you experience with these other poor employees.

ALWAYS A VERY NICE EXPERIENCE! EMPLOYEES ARE EXTREMELY FRIENDLY AND HELPFUL. MOST ALWAYS FIND WHAT I AM LOOKING FOR AND MORE!!!

Ordered flooring and needed to return extra after job finished. They told me I could get refund on full pallets. I called customer service ahead of time and they said no problem. I brought it in and they were unable to process the return. Manager worked on it and didn't offer me any apology. Finally offered me store credit. I told him I wanted the return on my credit card. Had to return 2 hours later with my credit card which they initially said they didn't need at the first visit.