Reviews for West Cleveland #3820

Bought a few items and when asking for help checking out items without bar codes you would have thought I ran an old lady in the parking lot

Great service and geat help thank you

GREAT PEOPLE WORK THERE ALWAYS SO HELPFUL

This is my favorite Home Depot store because they always have what I need. The sales force is excellent: always having a sound answer for your needs. They really know the equipment they are selling and sell it with confidence. If you need something and want to make sure that you are taking home is the right thing; GO THERE!

My neighbor has mice and they came in my house and across the street also. I bought some humane mouse traps, I can catch them and let them loose outside away from the house. I don’t want to hurt the mice, I just don’t want them in the house.

I cane in to get some supplies for a shelving project and Brian from the lumber department not only helped me with the shelves but walked me through and helped me gather other items on my list in other departments. Above and beyond customer service from all the employees I encountered.

Doreen was able to get two tubes of Sanded Charcoal Grout that was on limited supply on the website. Thanks

I bought a tool cabinet and had a great experience along the way...

This is my go-to home Depot. Today I took advantage of the black Friday sales and bought a dishwasher. Mark in the appliance department made it very easy. I had already decided what I wanted. I walked up to it with him. He took the information placard and I was done with a transaction within about 15 minutes. They provide everything you need for a new appliance. They deliver, install, and haul away the old appliance. I'm looking forward to this. I should mention Tom from last Friday when I was looking for light bulbs. Super helpful. I got exactly what I wanted. Which is unusual for me. Because I'm really good at getting the wrong thing and having to go back in return it. Lol In the past, I had to renovate a bathroom. I bought a jet bathtub from a competitor and had to return it. It was a nightmare. Long story short, the bathtub I have now installed in my beautiful new bathroom is from this Home Depot. They really took care of that situation. I've just consistently had a good experience with this store. I will be back again and again.

I’m not sure if it’s customary for this Home Depot to have its customers chase down the associates for assistance and then never actually get it but this was my experience more than 4 times in this store today. It’s unfortunate that an associate would not even take the time to hear what I needed assistance with but instead continually brushed it off to another person.

Keeping this review short, messy store, rude employees and the head cashier treating customers at self check out like bad employees.

Management and Pro staff are outstanding and often go out of the way to help

I bought a washer at this Home Depot and the service was excellent he answered all my questions and knew all about the product. Was very satisfied with the Specialist.

I just purchased a Whirlpool dryer from Mark at Home Depot. He was knowledgeable and efficient. All my questions were answered. I had extreme confidence in the handling of the transaction from point of purchase to arrangements for delivery and set up.

I love everyone at this particular store for their assistance, courtesy and professionalism

Drive across town if you have to, but go to the store at Berea Road.

I needed a small metal garbage can. Found it, but the lid was way up on a shelf. Brianna came to my rescue and dragged a ladder out to the garden center to help me get a lid for the trash can. It was Saturday evening and everyone is tired and ready to go home but Brianna was resourceful, friendly and cool. I always have a great experience at this store.

I went in about 10 minutes ago, employees are very kind and helpful, I love the fact that they are always around to help you when needed. I love it and it’s all around a great store.

Associates go out of their way to assist you with your shopping.

I checked online to make sure my store had what I needed. It was not busy when I got there, close parking and a good supply of what I needed. Checkout was fast and accurate, not using self checkout.

I bought these utility gloves for when I work in the yard. They come in a pack of 3 and they are coated on the bottom hand area. It is not a hard coating. These gloves can be washed and used many times. Just don’t put them in the dryer. They last for years.

I always find very helpful staff here, and more selections than I need. I love shopping here!

Thank you Kenny, Cindy, Doreen & Kimmie for your wonderful service today! I will let all of my friends and family know to come visit your Home Depot for any of their home-improvement needs.

I don't normally shop at Home Depot I usually send one of my co-workers when we need something but today I had to go to purchase a chainsaw. Chris, an associate at Home Depot, helped me with the purchase and he was excellent. This experience has made me realize that I need to make more trips myself to make purchases. Chris is a great addition to this The Home Depot #3820 and I will definitely seek him out on future trips to that store.

Excellent customer service. Thanks Home Depot!

Excellent service from Steve in lumber! He was helpful in all aspects of my purchase decisions! Grateful for the help. Great store overall, never have a bad experience here!

I had to go to the Pro Desk to set up an installation of a new garage door opener. The young lady there, Valerie was extremely helpful and what she wasn't sure of she asked a man named Dave who did know. If you ever have to use that service, and she or he are there, go to them! They're awesome!

Great Experience with the Supervisor/Staff

The associate Brian was extremely helpful. Will go back there no doubt

The staff at this store is extra helpful.