Reviews for Wesley Chapel #118

Good store, we have purchased many supplies for our home needs. We appreciate Home Depot being in our neighborhood where we do not have to go 30-50 miles to acquire our goods and services. As for the employees please stress the importance to just ask if any customers they pass need just a little bit of help. Thanks

Please provide better customer service. I love this store in my community but I need to be treated like you want me to spend my money in the store. Ms. Q’s attitude is horrible and should not be put on display as the customer service agent. She has a coach badge on her apron but I hope she is not training other employees because her attitude is trash. She may do better stocking shelves at night when the store is empty. I am more than willing to provide some customer service tips from the customer’s perspective at any time.

Great customer service

Please find employees want to work. 3 people stood out to me and was willing to help, Emmanuel, daijza and terhonda. Everyone else seem to busy and or getting ready for their break.

Satisfied and employees were helpful

Friendly and helpful

The store was clean and the employees were extremely nice and friendly

Lots of " woke" culture here on full display. I was involved with a verbal altercation with a customer who accused me of cutting in front of her, even though I was trying to use a different service. The employees were egging her on rather than diffusing the situation.

Excellent manager, very helpful and professional

The management is rude and does not honor their own advertising. Also the employees within the aisles avoid the customers and never approach to assist with out being asked. When they are called over the intercom it takes an unacceptable amount of time for one to appear.

Typically we make a Home Depot run often. Being homeowners, who are handy and gardeners, there is always something for us to venture into and Our Home Depot is our resource central.

Dear Jesus Christ and Home Depot, Thank you both for just being AWESOME IN CARING FOR ALL. Amen

My Kitchen designer Mrs. Ann Klubertanz gave me excellent advice, did a thorough job in design and order. The price was great! I got a 30% discount on the whole order.

I love home depot but for this one I call it do it your Home Depot because there have been lots times no one was in the location I needed help

Dear Jesus Christ and Home Depot, Thank each of you for just being present to help all during these times of uncertainties.

I consider this my store. They always have what I need. I can usually find it on my own, but when I can't I usually can find an employee who will tell me where to find it

This particular store stood out in this instance because the customer service representative, Naya, took the time to check availability on an item I wanted right away. She checked the store inventory first when I told her there were no more of the Globe Unicorn Tap Light I wanted. She then called another store in my area who did have the items I wanted for a birthday gift. Naya gave my request just as much attention as if I were a customer buying a large quantity of items or expensive merchandise. This was a very positive experience, and I commend Naya for her excellent customer service!

Very bad experience, not visiting this store.

Store is always very busy but I am usually able to find assistance to get what I need.

this store needs more improvement in employee to customer relations

While visiting I did some shopping at the Home Depot and had an excellent shopping experience.

I was able to find everything that I needed in stock and the cashier Tené was very professional and helpful and courteous!

Customer service was horrible. The employees act as if they did not want to be there or support you with finding items that were hard to locate.

This store has made great improvements in the past year. Customer Service is excellent, now, and the pandemic rules are also being followed.

This store had the lumber I needed and very helpful associates and cashiers

The customer Service at this location. Next time I will drive to a further location with better customer service.

I LOVE HOME DEPOT. NEVER FAILED ME.

Be aware of scammer coming to help you and give you a hand of loading something for you, and charge you money later in parking lot. That's not acceptable, workers of Home depot should do it free for you. Don't pay any dam money to this kind of service.

Thank you Cynthia for having Excellent Customer Service! You Rock! G.Gardner

Persons, without masks were friendly greeted by the employee while providing them a mask. Employees were adequate to help and assist customers that needed help. I