Reviews for Wesley Chapel #118

I typically find that I am looking for and don't need to interact with employees. This time, I was there in a rush for an emergency repair, and I was able to get help right away, not just from customer service, but from the employees on the floor. Great visit overall.

Customer Service was available and outstanding. Helpful and pleasant.

THIS HOMEDEPOT STORE IS VERY POPULAR WITH CONTRACTORS AND HANDYMEN DUE TO ITS ABUNDANCE OF BUILDING MATERIALS AND SUPPLIES RENTAL EUIPTMENT,

Floor sales associate are not eager to help that's if you can find one. Cashiers are usually friendly. I always have problems with delivery. Either the deliver the wrong items or don't deliver on date and time agreeded to. I would not recommend DELIVERY if you want your items on time. In construction time is money.

Anastasia was so professional so kind and so knowledgeable everything I asked for she showed me different products different prices and she knew what she was talking about every customer that comes into that store wants to be service by an employee like Anastasia know what they're doing they get you in and they get you out and it get you the best price she should be employee of the month plus a raise next time I go in there I'm going to ask her about this too

I came in to buy a water heater and it took me an hour to get waited on and checked out.

There's nothing wrong with being in the hood, however there should be a system that helps those contractors that are working below market rate to professionally present themselves instead of hanging out in front of the store.

Friendly cashier and well-stocked for the items that I wanted. However, the parking lot is saturated with litter, daylaborers, homeless people, and random people selling BBQ food. The property could use some enhanced landscaping, and add plants near trees in the landscaped medians throughout the parking lot while removing temporary signs advertising buying homes, roof replacement, taxes services, etc.

I found customer service very attentive to my needs, 100 times better than in the past

The lumber female associate was rude as heck. She was not helpful, rude and clearly needs a new job. She cut my lumber incorrect on purpose...then the cashier (Monica)did not measure it and over charged me. Horrible experience!!!

Mr Gill helped find a bath tub removal tool for me even though it was not his department. The item was stacked high above the displays and he got a ladder to help me.

I have been trying to find certain items at other locations and I always end up back at Wesley Chapel location where the stock of items of what I need are more.

The cashier Donna was extremely nice and helpful.

Sabrina, the greeter is so very nice and has a pleasant spirit. She was able to tell me exactly where I needed to go to find the products I wanted. I will definitely shop again at this Home Depot.

Ron T ask if he could help, pulled over the ladder and got the item that I needed. Great service!

I waited 30 mins to get some help getting something from the top shelf. The store was dirty, all the corridors has boxes and stuff on the floor. Three of the employees I asked for help were just laughing and hanging out, one of them told me to just "go back there and wait". Neither of them made eye contact or even turn to talk to me when I was talking to them. Very disrepectful, rude and unprofessional employees work here. On a good note, there was a young man who helped me and did not stop until I had my item in hand. All other employees I dealt with this evening... no words

I was so happy to find this item in an extra-large size and at a great price, I will be shopping for this item when needed from Home Depot always in the near future.

I would like the thank the cashier Donna at the Home Depot store 0118 for being so nice to me at the check out point and the employees in the door department.

Excellent service and deals ! Love this store

Leroy gave Excellent Customer Service!! He was very professional and went the extra mile to find the part to my downspout. He smiled and gave Stella service! Thank you Leroy! Good help is so hard to find and I'm so glad you were there to assist me.

The store was well organized. I had awesome customer service experience at the floors section. Definitely recommend!

The store was clearn.

Items not in stock. I went to this store to get an item that their website/app indicated 15 were in stock. The employee could not find even one. And that area was a mess - he had to search through boxes and items pulled off the hooks, so I give him credit for trying. He told me another store had 10. I told him this store supposedly has 15, so that doesn't really help. He tried to call another store to verify if the item was in stock, but had trouble reaching someone to verify. I asked customer service if they could ship the item to my home with free shipping for my trouble and was told no. And she said 15 was not a large number. Huh? So how many does it have to indicate to expect to find just one???? If the app said it only had 2 or 3, I wouldn't expect it... but 15?

Was in this store today and was surprised by the helpful employees who were both helpful and friendly. I did not have to look for anything, all I had to do was ask, and I was taken to it. Check out was a breeze no waiting around. I was in and out in no time. Great job Home Depot that's the way it should be.

I rate this store a 4 because the main thing is the kindness and pleasantness of the associates. Especially the women. The young women in this store are so professional.

I don’t like that the parking lot is always full of trash.

This is my neighborhood store so I am there a lot.

DUST DUST ON THE PATH LIGHTS,THEY LOOKED USED.POOR SERVICE COULD NOT GET HELP TO LOAD 30BAGS OF MULCH.SAD,SAD