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Showing 1-30 of 464 reviews
Jun 30, 2021
Will someone please say thank you? I’ve spent over $5,000 here in the last 3 months and I’m never...
Will someone please say thank you? I’ve spent over $5,000 here in the last 3 months and I’m never thanked at the register. It really irritates me so I can’t recommend shopping here. Moreover, none of the employees ever know where merchandise is located. It’s almost comical to be sent 3 different places for an item except that we have work to do:(
by
Verified Purchase
1 found this review helpful
Jun 23, 2021
The associate in flooring told me that there was no more of my tile in the store or even anywhere...
The associate in flooring told me that there was no more of my tile in the store or even anywhere in Maine. While checking out with Rob, I told him so he looked and said NO! we have 44 boxes. He took the time and located it in the overhead and oversaw bring it down while I went to the doctors. I came back and checked out with my whole needs. Great job Rob!!!
by
Verified Purchase
Recommended
1 found this review helpful
Jun 4, 2021
Store is always busy, but the associates are more than eager to help find whatever it is you are ...
Store is always busy, but the associates are more than eager to help find whatever it is you are looking for and then some. I won't go anywhere else for my Home Improvement needs just because of the service I receive there!
by
Verified Purchase
Recommended
Jun 3, 2021
Home improvement stores are not my natural habitat AND I forgot my stupid measurements, so I had ...
Home improvement stores are not my natural habitat AND I forgot my stupid measurements, so I had to go back home to figure out the A/C "hole"... was hot and unhappy.
But the employees were amazing! Robert helped me select a unit, the blonde gal at self check out helped me check out (Sorry no name!) And the guy that help me lug the thing to my car!!!! All nice, empathetic to my misery..... good people! Thank you guys so much for helping me today. I hope your manager reads this to you!
by
Verified Purchase
Recommended
May 30, 2021
The employees in this store were very courteous and helpful. I highly recommend this store.
The employees in this store were very courteous and helpful. I highly recommend this store.
by
Verified Purchase
Recommended
May 9, 2021
Very easy to shop by phone with curb side pickup
Very easy to shop by phone with curb side pickup
by
Verified Purchase
Recommended
May 8, 2021
the employees I encountered was very friendly and helpful. The store was clean and well stocked.
the employees I encountered was very friendly and helpful. The store was clean and well stocked.
by
Verified Purchase
Recommended
May 1, 2021
Store use to be up on things But getting any kind of service is horrid. If I had time, I would ...
Store use to be up on things But getting any kind of service is horrid. If I had time, I would have gone to Augusta store, much better store. I just had 18 teeth pulled and dentures, and while trying t return a couple post, the cashier there, Celeste, was rude and was mumbling things under her breath. I spoke to a manager, hopefully this will improve.
by
Verified Purchase
Mar 16, 2021
The store clerks & cashiers at the Waterville store are cordial, informative & helpful & the gene...
The store clerks & cashiers at the Waterville store are cordial, informative & helpful & the general appearance of the store is one of tidiness while being well stocked. If a product is not available during a shopping period clerks will seek that product from other stores for pick up in Waterville.
by
Verified Purchase
Recommended
Mar 9, 2021
I've been to this store several times since moving back to Maine and buying a home in Vassalboro ...
I've been to this store several times since moving back to Maine and buying a home in Vassalboro and it's ALWAYS the same great people and the store always has what I need! I've been to many Homedepots in various states in my 73 years but this store stands out from the rest!
by
Verified Purchase
Recommended
Mar 5, 2021
The associates were very helpful and I got what was needed in a short time.
The associates were very helpful and I got what was needed in a short time.
by
Verified Purchase
Recommended
Mar 1, 2021
Great store great help with my electrical needs, thanks wyatt
Great store great help with my electrical needs, thanks wyatt
by
Verified Purchase
Recommended
Feb 9, 2021
Employees are always friendly and helpful
Employees are always friendly and helpful
by
Verified Purchase
Recommended
Dec 5, 2020
Employees were extremely helpful, to the that went far above and beyond in providing quality serv...
Employees were extremely helpful, to the that went far above and beyond in providing quality service.
by
Verified Purchase
Recommended
Nov 28, 2020
The store employees were pleasant, offered assistance and were available when needed. The shelves...
The store employees were pleasant, offered assistance and were available when needed. The shelves were well stocked, especially compared to the store in Augusta, ME. We spent $1600 today and were able to get what we needed and assistance without trouble. I wish we lived closer to this store!!
by
Verified Purchase
Recommended
Nov 28, 2020
Most of the employees are very friendly and very helpful. Looking for a product and suggestions o...
Most of the employees are very friendly and very helpful. Looking for a product and suggestions on other things. Very knowledgeable on all items. Love this store!!
by
Verified Purchase
Recommended
Nov 23, 2020
The store was clean and offered a great selection of products.
The store was clean and offered a great selection of products.
by
Verified Purchase
Recommended
Nov 16, 2020
The store manager Nate and the other employees including the person on the phone were very helpfu...
The store manager Nate and the other employees including the person on the phone were very helpful and friendly.
by
Verified Purchase
Recommended
Nov 16, 2020
Went in Wednesday, the very worst customer experience ever. Almost got run over by a posse of Hom...
Went in Wednesday, the very worst customer experience ever. Almost got run over by a posse of Home Depot employee's going out as I was coming in. No excuse me, so rude. Service counter was not any better, looked up and saw me standing there and went back to what she was doing. Finally asking what I needed, she was one of two different employees that sent me on different wild goose chase, and the third telling me that Home Depot did not carry what I was looking for. Even though I had bought them there before. Left went up to Aubuchon Hardware. Run out tonight, so I called Home Depot, a gentleman name Greg told me he did have them, what aisle and bay I would find them in. I went in and got all that was there, Thank you Greg
by
Verified Purchase
Oct 7, 2020
Tammy was great in the Kitchen/Bath Department.
Tammy was great in the Kitchen/Bath Department.
by
Verified Purchase
Recommended
1 found this review helpful
Sep 20, 2020
The store is welcoming, staff courteous, and supplies unlimited.
The store is welcoming, staff courteous, and supplies unlimited.
by
Verified Purchase
Recommended
Sep 20, 2020
All employees were fantastic, friendly and helpful. I was able to get everything I needed and lef...
All employees were fantastic, friendly and helpful. I was able to get everything I needed and left happy.
by
Verified Purchase
Recommended
Sep 18, 2020
Gas grill not on the floor, couldn’t find one in a box. 2 young men were very helpful, located th...
Gas grill not on the floor, couldn’t find one in a box. 2 young men were very helpful, located the grill, brought it out to our truck and helped load it. Have been to HI stores lately, including HD, either no one to help, or assistants walked by and ignored you. The 2 young men at the Waterville store did a great job.
by
Verified Purchase
Recommended
Sep 10, 2020
Great customer service, and every associate that I came in contact with was very friendly and ask...
Great customer service, and every associate that I came in contact with was very friendly and asked if I needed any help. Thank you
by
Verified Purchase
Recommended
Aug 7, 2020
On 08/06/2020 @ 3:16 pm I visited the home Depot in Waterville returning an unopened piece of mer...
On 08/06/2020 @ 3:16 pm I visited the home Depot in Waterville returning an unopened piece of merchandise. Christine asked me if it was opened and I said no. She proceeded to open the box in front of me and said it was opened. I said yes.... you just opened it. What an attitude Christine had........like I was bothering her. Very long story!!!!!!!
by
Verified Purchase
Jul 29, 2020
Most employees were friendly and helpful. I did find the products I was looking for. Assistance w...
Most employees were friendly and helpful. I did find the products I was looking for. Assistance was rendered after asking, and the store was clean.
by
Verified Purchase
Recommended
Jul 18, 2020
The store is easy to navigate and shop in (perhaps too easy, lol). The employees and managers ar...
The store is easy to navigate and shop in (perhaps too easy, lol). The employees and managers are Very helpful and courteous. They go the extra mile and are so very friendly even when very busy. Thank you for taking time with my order and helping me. I've shopped other stores and I keep coming back to this one for the customer service especially.
by
Verified Purchase
Recommended
Jul 13, 2020
ordered online showed up 3 hours later product not pulled 5-7 employees standing around talking.....
ordered online showed up 3 hours later product not pulled 5-7 employees standing around talking.. and customer service told me very rudly i could pull my own order... or wait because they were very busy.... yea making plans for the weekend..
by
Verified Purchase
Jul 11, 2020
Had to wait 30 to 45 minutes for and employee who was paged 3 times and store manager was rude ju...
Had to wait 30 to 45 minutes for and employee who was paged 3 times and store manager was rude just to get a tool off the shelf the customer service sucks