Reviews for Vacaville #1043

Very friendly, helpful and knowledge of the store was great. Thanks again for making my shopping experience better.

I love your store, it has everything I need every time I shop. The customer service is awesome, everyone is so friendly.

Id say this store outshines any I have been to. Mona Lisa in flooring has got to be one of the best in her field I have ever met. She is total package perfect employee representing expertise, extreme product knowledge and proceedure process, coupled with such genuine kindness that is rare. I actually was impressed with all ee's that went out of their way for me and my mom. The customer service was swamped but still they maintained such a great pleasurable attitude. Others went out of their way to help us. I love this store. Obviously some one some where runs a great ship enforcement of covid rules along with still showing the customer they are cared about. The entire store sparkled. Thank you. This project was a milestone in my life And you all were a blessing to me

If you need help with milkwork (I bought doors), Phil is your guy! He was so helpful!

HD has always been my disneyland its a place that creates ideas and influences many hobbies i have picked up with the innovation of DIY. yesterday i went to HD family has an estate in napa and my brother and i needed lawn and garden products.i was shopping trimmers blowers chainsaw multiple things.understanding that some products are under lock and key we needed assistance to get a closer look at echo 580 backpack blower.and as soon as the customer rep came over it was easy to see he had judged me and decided he was going to back it up by showing me also..i have never felt more humiliated by a customer service rep than i did yesterday at hd.i guess because we had two trimmers a pole saw and now a blower that we were suspect people.so right off the bat we immediatley feel like we arent worthy and that we werent really wanted as customers after unlocking the lock up for blowers i had decided on the 580 and he continues to put it on my cart grabs my cart and begins to walk a way with our product.didnt say anything just outright takes it.by this time im standing a little disturbed because its easy to see he thinks we are thiefs or something by the way he is my wife said let it slide and we continued to shop for what we needed.at this point its taking me a minute to not rip this guy because the next thing is as we are browsing shelves you can hear him telling other employees to watch me and literaley i can hear him saying this .how humiliating and why is this guy doing that!!!!i understand theft prevention in this day and age has to be a bit more aggressive because theft has become more resourcesful but 1 im an electrician i need home depot and i work for a living and 2 im flat out not a thief.but this dude had judged me labled me and emberassed me to the point i wanted to lose my cool on him and take him out back for a friendly introduction.we finished shopping went over to customer service and this dude follows us all the way to the location for final pay staring at the transaction intently 1438.06 was my total.he sat there laughing acting as if ok guy you gonna make a run for it or what just an idiot i pulled my wallet out and counted 15 100 dollar bills and as i did this his look was of devastation couldnt look me in my eye demeanor changed and swiftly walked away,and thats when i understood he had judged me for some reason and he thought i was there to steal or something bad and made it clear he was right and through intimidation embaresment and rudeness was gonna make us uncomfortable and when he was dead wrong he couldnt even reckognize it or apologize for his behavior.I am so heated at being treated like this that my dedication to HD is in serious jeopardy.im a foreman for a fair size electrical outfit so between my companies material needs and my personal i put a lot of money into home depot and i can bet its more than double this guys salary per year and i really dont think i want to go through that again not putting hands on this guy just to wake him up was hard enough this time what happens on my next trip????get rid of this guy hd there is no place for biased or judgmental employees anywhere

The employees dont know much.especoally in gardening section and they dont like answering questions.

Excellent service

Love this store! Great place to shop and they have enough associates to help you find what you are looking for. Plus, I love the garden section.

the store was clean and products were easy to find.

This is a feel good place. I can't live without home depot I order on line which is convenient. I have my items delivered at the store, I'll get an email from home depot to let me know my items are at The store of my choice.and I'll pick it up at customer service how convenient is that?

Great people , customer service is great and store is always clean and stocked up.

Ruth made all experience fun and exciting.

I wanted to give special mention of my experience with Sarah from the Vacaville Home Depot in Northern California. On one occasion, Sarah provided a seamless and smooth transaction with a special order- offering guidance and help with research for a part not offered by your store to that of another competitor. She personifies customer service with courtesy, professionalism, and a positive attitude- and that smile. She is an asset to both Home Depot and her colleagues as well as an exemplary employee in the realm of customer service which ultimately benefits- the consumer. Kudos to Sarah and the rest of the customer service team. Keep up the great work!

I purchased a vacuum online. It died within six weeks. I called the store where I picked it up and a very nice lady told me to call mine and that they would arrange for me to get a new one. Online I spoke to Terrin V who is amazing and upgraded my vacuum since mine is no longer available. I came to the Vacaville store to return the vacuum and had Nikole and a really nice young gentleman help me. I simply stated I had spoke to the web person and they told me to bring the vacuum back that was all I needed to say and they processed the return. The service I received when I have to do a return is more important to me then when I make the purchase because it’s already awkward and weird to explain to someone why you either didn’t need something or it was defective. I’m always ready for an argument so it was really nice to have someone just process it and not give me the third degree. Best experience ever! You will have a loyal customer!

Easy to navigate store and it was very clean

JP in the lighting area help alot and took the time answer my questions. He said it was his job to make Customer happy and satisfied and I loved it. Great customer service, professional. My GO TO GUY. Hope he is on shift when I shop at VV Home Depot. Super Employee

Window covering department staff are very capable and provide excellent customer service!

Home Depot Vacaville I've had really good experiences there, good employees, friendly staff, clean stores, good hours and they have a good selection!! I definitely would recommend Vacaville Home Depot!!

We were having problems setting up a delivery date for our appliances, which was not Home Depots fault, Annie in appliances came through for us. She was fantastic. She was able to get the date we wanted for delivery. Then we got calls from the LG that our appliances were going to be delayed not once but twice. Annie was then able to get us some money back for our inconvenience. She once again was great. She is a true asset for Home Depot

I have had multiple issues as a pro member. Today my materials were not delivered when I paid to have them delivered. The worse part is nobody even called me to tell me. I could have at least received a phone call. Instead I had to call, wait on hold for 40 minutes just to be told my delivery date was the 7th, which was wrong. I brought my paper work in which said the 6th, and only after that did I get notified that Vallejo messed up the order and it didn’t get shipped. Because of that I could not complete my job. I wasted time and gas trying to solve this problem and scrape together what I could of the job. Nobody even bothered to call me to tell me that my materials would not be delivered that day. But Home Depot could take the money off my card on time. I will never ever come back to Home Depot.

Charlie in lumber dept is a great asset to Home Depot! During my recent visit, he provided superior service by going above and beyond to help me and a waiting customer when another employee pretended to be too busy to help. And he did it with a great attitude!

Would like gardening to open earlier

Extra great help from smart employees at this store!

WE'RE FINALLY GETTING AROUND TO UPDATING OUR MASTER BEDROOM BATHROOM. THE ONLINE INFORMATION ABOUT PAINT AVAILABILITY WAS WAS CONFUSING, BUT THE PERSONNEL IN THE PAINT DEPARTMENT PROVIDED SAMPLES AND INFORMATION NEEDED TO GET THE PROJECT STARTED. WE HAVE FLOORING AND PLUMBING FIXTURES TO DO ALSO AND LOOK FORWARD TO WORKING WITH THIS STORE TO MAKE IT HAPPEN.

This store is one of the most customer pleasing stores I’ve been too, all the associates are very nice and are helpful. The store is very clean. And their plant stock is thriving. I am very pleased with Vacaville Homedepot.

Home Depot in Vacaville, Ca. always has the flowers that I want. The employees are friendly when checking out and helpful if I need them to answer any questions. The store is always clean and inviting.

I recently purchased a new condo in Vacaville and decided to upgrade my flooring, lighting and Appliances in which I placed all my orders at the Vacaville Store. When I needed help with the flooring the gentlemen was so nice and helped me out so much, being a woman some of these things can be tough to maneuver. The lighting fixture and ceiling fan upgrades I also needed help finding the ceiling brackets/mounts and luckily for me another gentlemen was there to help me out. And, last but not least my upgrades for my appliances was a wonderful experience since I really needed the help. As a single Mom and Grandma I really depended on my Son to do a lot of these things for me and while I was in the middle of buying a home my son died on June 5, 2019 leaving me devastated. So, having the help available to me made my life so much easier. I really appreciated the help from all of the team members at the Vacaville Store. Thank you.

Staff is tremendously helpful

I stepped into Home Depot looking to buy a grill. They had a promotion going that i had a couple questions about, and although it took me a couple minutes to find an employee free of customers, I came across Adrian. Upon asking my question, he was very informative and seemed happy to help. He answered all of my questions and even took the time to check us out. He went above and beyond to assure us of assembly and delivery process’ and made sure we were okay with everything every step of the way. I am extremely satisfied with my trip to Home Depot and I hope to run into Adrian again.

Even on a super busy Memorial Day, the shopping was easy. I got everything I was looking for, made it in and out, in a very timely manner. Gail, my cashier was awesome!