Reviews for Urbandale #2115

I got my new tool box home and out of the box and styrofoam just to find out the bottom has a part that’s caved in. Called the store and the lady just was super rude!

Title says it all. Way to go Tricia Tedesco, Great Store.

I could not find the propane heaters and Margaret took me right to them on the front wall of store. Thanks Margaret 1

Jenna thanks for making my visit a breeze.

I was looking for some Halo LED retrofit kits for my can lights. Mark was extremely helpful at the Urbandale store. He went above and beyond to help, and he knew exactly what I needed when I explained it to him.

Even though it is a little further for my location, I prefer this store for selection and service. My cashier Lisa was very good, and quick. She saved me some money too.

Everyone I encountered in the store was friendly and ready to help. They all had smiles and made sure I got exactly what I needed to fit my needs. Very impressed

Friendly people, all through the store.

Liza was very helpful today. She saw that self-checkout was backed up and came over to me to help me get checked out quicker. She was very friendly. She made my day. This way of being there to help customers is awesome.

good soild chest love it ..

If you are looking for great customer service in the appliance department, ask for Steve T.

I had a large list of things I needed and I use a wheelchair and many of the things I was looking for were hard to reach. Katie walked the store with me and helped me pushing my cart for me and was absolutely fantastic. She made it easier on me physically, she got my shopping done quicker than I could've if I wasn't helped and she was very pleasant throughout. Thank you Katie!

PJ and all of the staff were extremely helpful with my questions regarding items I needed

I was looking for an item and the associate greeted me and asked if she could help. The seasonal item I was looking for was about out of stock. The associate located the item above on the storage shelves. She then got a ladder and climbed up and got me the item. Her assistance didn't stop there. She asked if I was ready to check out and she carried the item to the check outs for me. Her name was Katie H.

I asked for the veteran discount and was lectured by the lady at checkout!

On a recent visit to Home Depot we received great customer service while checking out. Sale cashier Liza - 2115 00061 81721 offered to help me with signing up for credit card and explained what that would do for me with my purchase that day. She was extremely helpful and a pleasure to work with. Made my day!

Wayne O gave us exceptional care and service when we bought our new fridge.

We've been shopping at this Home Depot for many years. The paint department is excellent and all the employees are kind and easy to work with! We love this Home Depot!

The wrong washing machine was delivered and after 8 hours on the phone we were told too bad! The store manager (benjamin) was even too much of a coward to even talk to us on the phone and made someone else tell us. It was their error yet I am stuck with something I don’t want or didn’t order. Worst customer service experience I have ever had. I will never buy anything from Home Depot again.

Everyone was very helpful and they really seem to enjoy their jobs!

We stopped in today to purchase a dryer and was helped by Wayne O.! He was professional, knowledgeable and personable. Went over every detail about the dryer and delivery. This store is clean and organized. Thank You ~ Shawn and Kelli

I purchased 150 bags of mulch (3 van full of 50 bags) from the Urbandale store. Each trip we had 3-5 employees there to help us to load the van. Last year I went to a competitor in Grimes and I asked for help each time I entered the yard, never seeing an employee. A special thank you to Dustin, Edward and Bree in the Yard and Garden Center!!!

Just came in to get some small supplies and Jordan at the customer service desk was very helpful

If you want help Wayne O is awesome! Also his manager is great too Nihad

Kenny in the paint dept was so much help really appreciate you Kenny. Thank you!

I really was impressed with the cashier she got me right thru with a large order and helped me get my credit card PO number correct great service I think her name was Nadia

Steve T. In appliances is very knowledgeable and helpful. Home Depot has a great selection of appliances, many brands, several packages, financing if needed and fast delivery. I would definitely recommend for anyone shopping for appliances!

The employee John in customer service was very helpful and informative.

Went in looking for a set of four stackable drawers that I saw on the internet HD site. Located one set, needed two. They found the second set up high on shelves and retrieved them. Out the door with the items I needed in about 15 minutes. AAA+

Great service and friendly people