Reviews for Ukiah #8408

I was very pleased with the attractive store and the way it is laid out . Very friendly and thoughtful clerks.

The guys went above & beyond to help us with every detail of our order. And it was closing time! They deserved to go home but put out great energy to make it all happen. Thank you!

We were in awe of the size of the store and everything neat and in place as far as we could see. On our first visit we could not get anyone to help us when we had decided on the product we wanted. Apparently only two people in the actual sales of the products and one was at lunch. So we left and almost purchased same item at an entirely different store. Not Home Depot. But we wanted to get the actual item no. so came back. Only reason we ended up purchasing at Home Depot as we received immediate help that time. Price was about the same.

The Ukiah Home Depot is extremely dog friendly. The checkout cashiers should have a supply of dog cookies though.

Always able to get help even when I'm not needing it. They always have what I need and at a great price. Employees always have smiles on thier faces and I'm always in & out.

DARYL was super helpful as I needed input deciding on a chainsaw. He was very knowledgeable and personable. He was very professional--has good verbal communication skills. Another employee I would like to commend was SUE. She was a great help as I am shopping around for a washer and dryer. She even printed the details of the brand and model of the best option I decided on. I did not buy yet. Just shopping at this point.

Nick (previously “lumber Nick”), I want to thank you for your presence at the return/special services desk. You demeanor, politeness, attentiveness, is in great need at this area, especially at nights between Monday to Friday. A gentleman like you is in great need, maybe even a requirement, your presence, in this area. I know you are new to this special service/returns desk. I can see you have a handle on a wide range of things needed in this more of a demanding area of the store. I hope your store manager Nick(same name, different gentleman) understands your potential and moves you up in this area, maybe even run it some day. I see the hanky-lanky, run of the mill bit of playing around that this area attracts, is not present when you are there. I remember when Narayana was working in this area and things seem to run more efficiently, with less congregation of employees kind of ‘hanging-around’ so to speak. Anyway, I see a need for a guy like you there, maybe one day in control, streamlining things a bit, the Special Services/Returns Desk Area. I hope you remain there, be promoted, improve the area, maybe even replace some employees that might not have there experience (mainly emotional/personality) that is present. There is a need for improvement in this area of the store big-time. I hope your nascent presence will grow with you, and you are able to improve it. This review is a complement to you. There is a great need to improve the Special Services/Returns Desk Area, most likely requiring displacement of more entrenched people present there or even running it. I hope your store manager (Nick) finds the need to keep you there and help in it’s improvement. It’s needs some cleaning up a bit, a demanding area by nature. I think you can help. Great honor to deal with you at Uriah Home Depot.

John, in plumbing, thank you for helping me out with the PVC fittings re-order date and my plywood. Always there to help John. Thanks Lance

Excellent personalized service. Made me feel like I was the only customer in the store. Each employee was polite and asked if I was finding what I needed. If I couldn't find it, they were there to help. Fast easy checkout and loading of my purchases into my trailer.

Thanks Connie and John, for helping with my large fencing material order, both at check-out and loading into the vehicle. You two “NAILED IT.” Lance

Thank You Steve in lumber, the other day, helping load up fencing/retaining-wall material. I appreciate the help loading I to the truck. Also, thank Narayana, for offering to help me load up wood material while I was inside the store. I miss your great service up at the Special Services desk, too. I can see, wherever Home Depot puts you in a department, you are extremely efficient and helpful. If I have not expressed prior, Thank You for all your help over the last few years. Lance Pazzaglia

Thanks again Louise, for all the help from the returns/special service desk. Tonight, you, Maritza, Mel, Rubin & Daryl all helping me out with my lumber purchase for tomorrow. Thanks. Also, thanks to Deacon and JC, the other day, for helping me with the pressure treated wood purchase, and helping me load material into truck. Lance

Thank You Juan, for helping return my cold tar/asphalt. Thank you Sir. Lance

Thank You Julia, for checking me out with my lumber order. Also, thank you Daryl for taking the time, to walk to my truck, and help me load up all my fencing material. Daryl, I think you have been the very first person to help me since shopping at Home Depot Ukiah. Thanks for all your help to date. Lance

Narayana, thank you so much today for helping in the redwood fencing panels. I don’t see you up front anymore, so I want express my gratitude in all your efforts, helping me out over the last 2.5 years. Miss your help up front at the returns desk/special orders. Appreciate all the help in the past carrying my special orders out to my car without even asking me for help. I’m sure you will do extremely well in your new position. You seem to have one of the best personal demeanors of all Home Depot employees I have met. Glad to have spoken to you. Thanks again, for your help with my matters today. Appreciative, Lance Pazzaglia

Chris from flooring department, so kind of you the other day to offer to help me load up my pressure-treated wood into my vehicle. Very thought, very kind. I won’t forget that. Thank you, Lance

Alicia, thank you for getting Rubin for me, to assist me in getting the correct wood product. JUSTIN, thank you so much for taking the time, to attempt to find the correct product for me while being so busy with another customer. And Rubin, thank you for your thoughtfulness, overhearing myconcerns, taking the time to help me load up the pressure-treated wood for me. Hectic day for me, you three made less so. Thanks, Lance

Thanks Dan, for helping with the bags of asphalt the other day. Also, thank you George, for helping get the Christy-box extensions down from up above. Lance

this store is will managed, clean and the employees on polite and knowledgeable

Louise, thanks for letting me use your pen! Lance

Thanks Morgan, this time with all my plumbing parts purchase, keeping everything so organized and taking the time to scan certain items first, as per my request. It helps me itemize things better on the receipt. Hope you have a wonderful day. Keep up the good work. Lance

Louise, “fantastic,” you are. Lance

Louise, you are perfection. My absolutely favorite Home Depot employee. My ‘go to person’ when I have a problem. No really, it’s nice to know you enjoy your job, interacting with people. I wish I had your skill set and desire to be so pleasant to others. Takes a special person to do what you do, e what you are. Don’t ever change a thing. You are put together perfectly. Fortunate to know you. Thanks for everything. Regards, Lance Pazzaglia

Louise, thank you for all your help with my returns yesterday. Purchases, too. Lance

Roselia, what a wonderful name to have. Thanks for the help with the step-ladder purchase. It was the last one. Lance

Thanks Nick, helping with my christy box returns. Sometime I have to purchase thing, then when on site, it just does not work out, and need to return. Today, is one of those return days. Anyway, thanks for your understanding, as you seem ‘well-built,’ emotionally, to handle customers at the return-desk. Hope I’m as easy going, understanding, as you are. Also, want to thank Mel, Dan, and Louise again for helping me out with my after-hours order last week. Rough day, with water/rain issues. Thanks again for the ‘beyond-extra’ help. Lance

Thank you Maria and Nick, your politeness and fastness is valued when trying to return and purchase items at the returns desk. Especially with the returns. Hope my plethora of returns does not crap your wonderful styles. Lance

Thank You Morgan, for all my returns and purchases at the Returns. Check-out register. I think this is the first time I have reviewed you online, so it is my great pleasure to do so. Appreciate all your help with my returns, as I usually have a lot of them. Look forward to dealing with you more often. Thanks again, Lance

I had a very difficult day two prior. The first rain of the season, as I was putting together a drain system. I ran out of plastic, drainpipe, and needed wood material to attach plastic weatherproofing together. The ended, the sun set,and I was out of light, out of options. It was 8PM, or at least I thought it was..hold that thought. I phone Home Depot Ukiah service Desk. I spoke to Louise, told her my situation, my shortage of material, including sunlight and time. She was kind enough to get Dan to get the materials I needed as I rushed to the store, some 37 miles away. Anyway, I arrive at 8.30PM, so I thought. Dan and Mel and Maritza were waiting for me. Then I realized it was 9.30PM and not 8.30PM. The clock was one (1) hour back in error. What a fool I felt like. They politely checked me, allowed me to get some extra wood material and wished me a wonderful evening. Most stores would have informed of “tough luck, sorry Charlie, no way Jose, as we are closed.” What would I do without the understanding, patience, and flexibility of Mel, Dan, Louise, and Maritza. Another example of the excellence of Home Depot Ukiah. Thank You so much. Regards, Lance Pazzaglia

Thank You Daryl, for helping with my electrical needs today, checking to see when some new inventory would be arriving, advising me of other options, too. Thank you Maria, for all my returns and purchases of electrical items today. Lance