#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(859)260-9404
Tool & Truck Rental(859)260-9410
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2021 Harrodsburg Rd
Lexington, KY 40504
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Customer Store Reviews

  • 4.6 out of 506 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (506)
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Showing 1-30 of 506 reviews
First time shopper at this store, really liked it. Considering the traffic in the store the emplo...
First time shopper at this store, really liked it. Considering the traffic in the store the employees are awsome. A good selection of products and good prices.
by
  • Verified Purchase
  • Recommended
Had a great experience getting four entry doors installed. Employee by the name of Randall is th...
Had a great experience getting four entry doors installed. Employee by the name of Randall is the go to guy for questions about doors. He is very patient and knowledgeable. Plus like the location of this Home Depot which isn't far from my home.
by
  • Verified Purchase
  • Recommended
Great Store. Jerry L Atwood
Great Store. Jerry L Atwood
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The store was clean there was a lady cleaning and helping other at the same time , I believe her ...
The store was clean there was a lady cleaning and helping other at the same time , I believe her name is Kelly. Both Kelly and Stacy helped me, they were very polite and very helpful.
by
  • Verified Purchase
  • Recommended
Employees very knowledgable, friendly. Inventory well stocked.
Employees very knowledgable, friendly. Inventory well stocked.
by
  • Verified Purchase
  • Recommended
Customer Service associate was extremely unfriendly and rude for no reason. Associate was on a ph...
Customer Service associate was extremely unfriendly and rude for no reason. Associate was on a phone call, on speaker. I didn’t realize and asked for help. She didn’t say anything. She pointed down to her phone with her pen and that was the extent of our interaction. Completely unnecessary and rude. After spending $400. Which doesn’t make us special, but certainly didn’t warrant the attitude and poor service. Go to Lowe’s instead. Won’t be back here anymore.
by
  • Verified Purchase
Right now low on tools stock but an excellent store to shop
Right now low on tools stock but an excellent store to shop
by
  • Verified Purchase
  • Recommended
I specifically went to buy a variety of colored mums to plant this fall, sadly the smaller #8 & #...
I specifically went to buy a variety of colored mums to plant this fall, sadly the smaller #8 & #9 pots I was planning to buy, and did buy a few, had just two colors to choose from: white & burnt-orange. I bought two #8 white potted mum’s and one #9 burnt-orange looking mum. The plants themselves were similar in size & appeared healthy. The #9 burnt-orange hardy mum had very few buds blooming, but I assume it will bloom fully once planted. The white ones are full of blooms and look beautiful. I had wanted to buy several yellow, purple and red mums of similar size, but none were available. I will go back to the store this week to check and see if more colors are available in 8 & 9 inch pots. The two white #8 mums cost a total of $11.96. The burnt orange #9 cost $7.98.
by
  • Verified Purchase
  • Recommended
customer service in appliance department was exceptional
customer service in appliance department was exceptional
by
  • Verified Purchase
  • Recommended
Friendly, helpful employees and plenty of convenient parking spaces for their customers!
Friendly, helpful employees and plenty of convenient parking spaces for their customers!
by
  • Verified Purchase
Always a great experience at this store!
Always a great experience at this store!
by
  • Verified Purchase
  • Recommended
Store was busy but the employees were very helpful. That is a big plus for me that will make me c...
Store was busy but the employees were very helpful. That is a big plus for me that will make me come back before low prices do.
by
  • Verified Purchase
  • Recommended
Great people! Great service! Would definitely recommend!
Great people! Great service! Would definitely recommend!
by
  • Verified Purchase
  • Recommended
I’m new to the area and the staff at this store have been very helpful and this is the most frien...
I’m new to the area and the staff at this store have been very helpful and this is the most friendly Hime Depot I’ve been to. Thanks so much.
by
  • Verified Purchase
  • Recommended
Lumber carts ALWAYS hard to find because they are sitting around with store inventory that needs ...
Lumber carts ALWAYS hard to find because they are sitting around with store inventory that needs to be put on the shelves
by
  • Verified Purchase
  • Recommended
Lisa went above and beyond to take care of me as a customer!
Lisa went above and beyond to take care of me as a customer!
by
  • Verified Purchase
  • Recommended
This was the best shopping experience I've ever had. Employees are so helpful and shows alot of c...
This was the best shopping experience I've ever had. Employees are so helpful and shows alot of concerns when theres a problem. Definitely recommended.
by
  • Verified Purchase
  • Recommended
This store always has many, many more employees working in it than the other big box home supply ...
This store always has many, many more employees working in it than the other big box home supply store that is much closer to my home. In addition most of the employees are experienced and knowledgeable in the various trades. This store is always clean, neat, well stocked and seems to consistently have more product selection than the other big box chain.
by
  • Verified Purchase
  • Recommended
I always shop at Home Depot. There are 2 in Lexington and I shop both from time to time. Stores a...
I always shop at Home Depot. There are 2 in Lexington and I shop both from time to time. Stores are always stocked and clean. Employees are always ready to help if needed.
by
  • Verified Purchase
  • Recommended
Easiest and friendly return and order pickup department I’ve ever seen
Easiest and friendly return and order pickup department I’ve ever seen
by
  • Verified Purchase
  • Recommended
What kind of manager puts their employee on the cash register with no money in her till in order ...
What kind of manager puts their employee on the cash register with no money in her till in order to give the customer change? Shame on you! I guarantee everyone behind me in line was either mad at me or mad at Kiara the cashuee because it was taking so long. It wasn't my fault and she apologized to me, but like I told her, it's not your fault it's management who's supposed to make sure that you have cash in your till.
by
  • Verified Purchase
Store was good the employees that helped me were great I would like hd to do a veteran registry ...
Store was good the employees that helped me were great I would like hd to do a veteran registry like lowes does most ex military dont have a military Id we have our dd214
by
  • Verified Purchase
  • Recommended
Everything was normal except after I had already gotten home I noticed on my receipt that I unkno...
Everything was normal except after I had already gotten home I noticed on my receipt that I unknowingly got charged for a free replacement warranty. Nobody has time to have to go back and stand in these covid 19 long lines.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Nice employees and always helpful if I need something.
Nice employees and always helpful if I need something.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
This store is consistently a good store to find product in and has employees who are willing to h...
This store is consistently a good store to find product in and has employees who are willing to help. I did not ask for help, but 2 young men saw me loading bags of soil and came to do it for me. They also loaded it my truck. The cashier had problems with her portable scanner and let us all know it would take longer than usual to get checked out since she had to enter numbers by hand. She never lost her cool or quit working to wait for help. The employees at this store are great. This store is also good about keeping stocked with product. Very seldom to I go there and it not have what I need,
by
  • Verified Purchase
  • Recommended
Excellent service from Gary in appliances.
Excellent service from Gary in appliances.
by
  • Verified Purchase
  • Recommended
Poor customer service in this store always from sales staff. Cashiers are generally friendly !
Poor customer service in this store always from sales staff. Cashiers are generally friendly !
by
  • Verified Purchase
Asked about mini split systems and less than a week later it’s installed and working great. Very ...
Asked about mini split systems and less than a week later it’s installed and working great. Very efficient
by
  • Verified Purchase
  • Recommended
Every employee I have come in contact with has been more than helpful and often gone out of their...
Every employee I have come in contact with has been more than helpful and often gone out of their way to help me get answers if they did not know. The store is always clean and items are easily found. I shop here often and will continue to do so!
by
  • Verified Purchase
  • Recommended
Each time i visit this location, the employees are helpful with answers to my questions. It seems...
Each time i visit this location, the employees are helpful with answers to my questions. It seems they all know their way around the store very well.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 506 reviews

Nearby Stores

Find Another Store

2397 Richmond Rd

Lexington, KY 40502

4.41 mi

Pro Service Desk

(859)335-7408

Mon-Sat: 6:00am - 10:00pm

Sun: 8:00am - 8:00pm